Frontier Plumbing and Heating
Plumber · West Jordan, UT · Open 24 hours per Google listing
Our verdict
4.5★ from 33 reviews with 65% positive sentiment; fast_response theme cited 11 times and weekend/emergency 4 times, but 17% negative reviews and a 3-star workmanship concern over electrical-tape repairs undercut trust.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
fast_response theme cited in 11 of 100 analyzed reviews; weekend water-heater jobs completed same-day in at least 4 mentions
1 cited review
“Our water heater went out over the weekend. I contacted Stuart and he responded quickly. We were in contact with several other companies, and Frontier gave us one of the lower bids with the quickest timeline.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Communication praised as clear and proactive across multiple 5-star reviews, including mid-job progress updates and honest scoping
1 cited review
“They arrived exactly when they said they would... The plumber was honest about what needed to be done, explained the issue in plain language, and never tried to sell unnecessary services.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Kitchen remodel rescue and faucet installs completed in a single visit with thorough cleanup cited in 2 reviews
1 cited review
“Frontier Plumbing literally SAVED my kitchen remodel! When my general contractor dropped the ball in my kitchen (mid-project) — Frontier was quick to help take over the rough and finish plumbing. They did an amazing job! Worth every penny!!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Patron-dismissal pattern: owner argued with 1-star customer over a quick-fix repair rather than acknowledging the complaint
Cited in 1 of the 100 reviews we analyzed.
1-star review documents a water-heater repair done with electrical tape — problem recurred and owner was dismissive when challenged
Cited in 1 of the 100 reviews we analyzed.
17% negative sentiment across 100 reviews; slow_response flagged in 3 reviews alongside occasional non-plumbing Yelp data polluting the review set
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We were really looking forward to trying the new Mama Bird location. We'd had great experiences at the Vegas one, especially after watching Keith Lee's review from 2023 we had to try it. But this Friday night dinner turned out to be one of the most disappointing restaurant visits we've ever had. First off, the service was the only positive. Our server Sara was friendly, quick, and on top of everything--none of the …”
“Seems friendly enough, but after rescheduling and then not showing up to the rescheduled appointment I was pretty annoyed. We ended up going with another company.”
“Man, this place needs some new management. We had a birthday reservation and we showed up at the expected time of reservation. We were told that our table would be ready in about 10 minutes. No big deal, we'll wait. Once we're seated, we order our food and drinks. It took about 30 minutes for our food to come out and some specifications that we asked for were disregarded (asking for fruit on the side and not on top …”
Positive
“Great Customer Service and Stuart was awesome because my Garbage Disposal stop grinding because a few gravel rock pebbles went down and was able to get those out and now its working Give Frontier Plumbing a call for all your plumbing needs. I wish I could give 10 stars”
“Frontier Plumbing literally SAVED my kitchen remodel! I’ve been using Frontier at my home for several years now. When my general contractor dropped the ball in my kitchen (mid-project) — Frontier was quick to help take over the rough and finish plumbing. They did an amazing job! Worth every penny!! You won’t regret working with them! And a HUGE shout out to Stuart- he was fantastic! (He also installed the appliances …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Frontier Plumbing and Heating?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need warranty-grade work on a complex or high-stakes install
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You need this for a complex or high-stakes install
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Frontier Plumbing and Heating?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Frontier Plumbing and Heatingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: South Jordan · Herriman · Salt Lake City · Tooele