Fort Collins Heating & Air Conditioning and Plumbing
Plumber · Fort Collins, CO · Open 24 hours per Google listing
Our verdict
3,549 Google reviews at 4.9 stars but plumbing-specific signal is thin — primarily an HVAC contractor. One Yelp 1-star alleges they dispatched an unqualified independent contractor without disclosure, and a $238 thermostat overcharge was later refunded.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Fort Collins, CO · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Replaced an aging hot water heater on short notice per a multi-year customer
Cited in 1 of the 100 reviews we analyzed.
Refunded a $238 thermostat overcharge plus the service call after the customer flagged it
1 cited review
“They charged me $238 for a Honeywell Pro 1000 non-programmable thermostat, plus $79 for labor.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show on a scheduled 2-4pm appointment with no call from dispatch per Yelp reviewer
“My husband started texting me at 4:10, asking if they contacted me because they were a NO SHOW!”
Red flag
Plumbing service mentions are sparse — bulk of reviews focus on furnace and HVAC work
“The crew that came to install our new unit was on time very professional. They explained what they would doing.”
Cited in 2 of the 100 reviews we analyzed.
Yelp reviewer reports they sent an unqualified independent contractor without disclosing the swap
“rather than a verified tech that works for Fort Collins Heating and Air, they may send an unqualified independent contractor.”
Charged $238 for a Honeywell Pro 1000 thermostat — corrected to $106.29 after the customer pushed back
“They charged me $238 for a Honeywell Pro 1000 non-programmable thermostat, plus $79 for labor.”
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The person they sent didn't know how to fix the problem (software updates cause the control panel and the furnace to shut down). He tried to call his supervisor who did not answer. The technician (who seemed to be in quite a hurry) suggested as a solution simply ignoring the message on the display and making no further attempts at software updates. The update message cannot be made to go away, and clearly the system …”
“FOR THE LOVE OF GOD HAVE YOUR EMPLOYEES WEAR MASKS IN HOUSES. Like seriously it's unacceptable to have to ask in this current climate, I'm high risk and so having to fear when they sneeze or cough or sniffle is frustrating”
“TL;DR: Be aware that rather than a verified tech that works for Fort Collins Heating and Air, they may send an unqualified independent contractor. They will not tell you this is what they are doing, so learn from my expensive mistake and verify whoever shows up. And if they trick you like they tricked me, call a more professional company ASAP to fix whatever the "technician" broke. I actually had three …”
Positive
“I had Fort Collins Heating & Air Conditioning come out and install a Bryant Heat Pump, 90% condensing furnace. I highly recommend this company for any of your HVAC needs. Chris came out to give me estimate. It was directly down to business no games, no sales job. I had 4 companies come to give me estimates to replace my 27 year old single stage goodman furnace, no air conditioning. Chris advised me that there was …”
“I’m new to working with Fort Collins Heating and Air and so far I’m impressed. We needed to get our 12 year old furnace replaced as it was giving us issues and the last thing I wanted to do was limp into winter with a furnace that was on the fritz. I had been working with another HVAC company for regular maintenance and they gave me a quote but I wanted to keep them honest is I called around for a few other …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google sampled at 89% positive while Yelp surfaces multiple detailed negatives about no-shows and undisclosed contractor swaps.
Should you hire Fort Collins Heating & Air Conditioning and Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Fort Collins Heating & Air Conditioning and Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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