FloHawks Plumbing and Septic
Plumber · Gig Harbor, WA · Open 24 hours per Google listing
Our verdict
Excellent workmanship and competitive pricing when things go right, but scheduling reliability and billing communication are serious concerns—expect delays and potential invoice disputes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Gig Harbor, WA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong technical skills: 2 of 5 reviews specifically praise diagnostic ability, efficiency, and knowledgeable technicians who solve problems quickly and within budget
1 cited review
“tech out only a few hours after my call”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Competitive pricing when quotes are final: one customer saved $1,100+ versus competitor, another got problem solved well under $1k initial expectation
1 cited review
“tech out only a few hours after my call”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fast initial dispatch: 2 reviews confirm technician arrival within hours of emergency call
1 cited review
“tech out only a few hours after my call”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Appointment no-show pattern: 1 customer waited nearly 25 hours for promised emergency service with contradictory ETAs throughout the day, eventually canceling and hiring competitor
Cited in 1 of the 5 reviews we analyzed.
Red flag
Claims 24/7 emergency availability on Google but has no night technicians on duty; night calls go to queue system only
Cited in 1 of the 5 reviews we analyzed.
Red flag
Collections threat without dispute resolution: invoiced for supposedly free diagnostic visit, ignored 3+ customer contacts across 4 months, escalated to collections without supervisor follow-through
Hidden fees and cost misrepresentation: quoted $580 for septic pump, then added $100 inspection fee at billing without advance notice
“added $100 inspection fee once bill presented”
Scheduling unreliability: customer sat all day Saturday waiting, then was rescheduled without resolution
“added $100 inspection fee once bill presented”
Severe communication breakdown on billing disputes: 4 months of ignored follow-ups, multiple promised callbacks from supervisor never materialized, sent legitimate dispute to collections without resolution
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We called about a plumbing issue at our house in Gig Harbor on Wednesday night at 7PM; despite the 24/7 listing on google, there are no night techs on duty, but we were assured that we would be put on the list and taken care of first thing on Thursday morning. FloHawks called me at 7:10AM Thursday, saying we were second in line for a tech to visit us. I called back at 11AM to see if there was some kind of ETA; we …”
“Timely and very nice in person, however, 1) I sat around all day Saturday only to get rescheduled. 2) They said a septic pump would cost $580 over the phone including the submittal to the county. They then added a $100 inspection fee once the bill was presented to me. There are cheaper places to get your septic pumped that will be honest about the cost upfront.”
“We had a leaking bathtub upstairs and while FloHawks was able to send someone out pretty quickly, that person couldn’t figure out what was wrong. He told us there would be no charge for his visit as he couldn’t diagnose the problem and someone from the office would contact us the next day to send someone else out. We didn’t hear anything the next day so we called to follow up. They were able to send someone else out …”
Positive
“Had a bad clog on the lines leading to my septic system, that caused water to come up from my sinks after using them (Grease in the lines, I called FloHawks and asked for an emergency inspection on my septic, they gave me an initial ballpark cost and had a tech out only a few hours after my call. They sent a young man named Eli and he was very knowledgeable, skilled an was able to trace the issue efficiently after …”
“I should have called FloHawk the first time. Drain Pro quoted me $1,500 to install a baffle(thanks Ricky) and remove a metal divider lid (which I did myself. Ryan at FloHawk did the job for $392. . FloHawk really goes above and beyond my expectations with realistic prices that I can afford.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 264 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own FloHawks Plumbing and Septic?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Gig Harbor, WA
Brewer's Sewer RepairLOOK ELSEWHERERanked #10 of 15 in Gig Harbor · Ruben's crew shows up fast, does sewer work right the first time, and charges fairly—five …Roto-Rooter Plumbing & Water CleanupLOOK ELSEWHERERanked #12 of 15 in Gig Harbor · Arrives within an hour and communicates clearly through complex jobs—the crew you want at …See all 15 plumbers we've reviewed in Gig Harbor, WA →
Nearby: Gig Harbor · Bremerton · Grapeview · Seabeck