Fletch-Barney, LLC
Plumber · Marietta, GA · Open 24 hours per Google listing
Our verdict
Excellent emergency responders with top-tier workmanship, but pricing can balloon unexpectedly and communication about costs needs tightening.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response even on weekends and evenings—technician arrived within 90 minutes on Saturday at 5:30 pm, and burst water line handled with prompt service
1 cited review
“Technician was knowledgeable, efficient and super personable!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Highly skilled technicians who diagnose complex problems and communicate solutions clearly—4 of 5 reviews specifically praise knowledgeability and thoroughness
1 cited review
“Technician was knowledgeable, efficient and super personable!”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Excellent customer service from field crews—reviews highlight transparency during work, inclusion in decision-making, and professionalism
1 cited review
“Quick to respond, transparent with expectations, very professional”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Long-term commercial relationships—apartment community manager reports using them as first call for years
1 cited review
“Quick to respond, transparent with expectations, very professional”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Scheduling reliability concern—customer was called an hour into appointment window to reschedule to next day, wasting travel time and inconvenience
“MY INVOICE WAS $710, PLUS $35 IF I WANTED TO USE A CREDIT CARD!!!”
Red flag
High variance in review scores (41 points) with one 1-star review alleging 'extortion' and overcharging by 3x expected cost, versus four 5-star reviews praising fair pricing
“MY INVOICE WAS $710, PLUS $35 IF I WANTED TO USE A CREDIT CARD!!!”
Cited in 2 of the 5 reviews we analyzed.
Pricing transparency issue: customer received $710 invoice plus $35 credit card fee with no written estimate, despite verbal quote suggesting ~$337.50 for 1.5 hours of work
“MY INVOICE WAS $710, PLUS $35 IF I WANTED TO USE A CREDIT CARD!!!”
Office management communication problem—customer reported condescending and rude interaction when disputing charges
“MY INVOICE WAS $710, PLUS $35 IF I WANTED TO USE A CREDIT CARD!!!”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Extortion! Rude office manager. Do not use! I am getting my shower redone and had the whole wall open for the shower kit to be replaced. When I called I asked how much it would cost. Olivia said it is $225 for the first hour, she asked a technician who said it would take approximately an hour with the wall completely open. -An hour into my scheduled arrival time I was called and told they needed to reschedule …”
Positive
“As an apartment community manager, I have been working with Fletch Barney for years and they are always my first call for plumbing issues. They are quick to respond, transparent with expectations, very professional and great partners to address issues. They are really the best plumbers I have ever worked with.”
“Excellent service! Our hot water wasn't working upon our return home from vacation. I called on a Saturday at 5:30 pm and a technician was to our home by 7 pm. The technician was knowledgable, efficient and super personable! Hot water was restored timely and with wonderful service! I will definitely use Fletch-Barney for future plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 109 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
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