F.H. Furr Plumbing, Heating, Air Conditioning & Electrical
Plumber · Ashburn, VA · Open 24 hours per Google listing
Our verdict
Large multi-trade, BBB accredited, 4.8/2506. 15 of 100 sampled 1-star: $33,500 A/C quote vs a $7,500 competitor, plus a $25K replacement pitched where another company fixed it for a $100 capacitor.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Ashburn, VA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Named technicians (Chen Zhang, Allen, Matt, Jacob) cited for thorough diagnostics and free annual maintenance for members.
1 cited review
“They originally came in for the yearly free maintenance check you get with a membership, but they found an issue with our water pressure system. They fixed it within a couple hours”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Membership program includes free yearly maintenance checks with comprehensive completion documentation.
1 cited review
“They originally came in for the yearly free maintenance check you get with a membership, but they found an issue with our water pressure system. They fixed it within a couple hours”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
$33,500 A/C replacement quote against $7,500 from a competitor — customer described it as a 'rip off' by impolite salesman.
“I’ve had a different offer for my A/c replacement for 7500 but he did offer 33500.00 Dollars”
Red flag
$25K replacement recommendation for an HVAC issue that another company fixed with a $100 capacitor.
“They came out to look at my HVAC for the normal heat not working and wanted to sell me a 6500 cleaning or a 25K replacement. I called another place and it was the capacitor and only cost me $100.”
Red flag
Installed water heater failed inspection; weeks of unreturned calls and emails about re-inspection.
“FH Furr installed a water heater. It failed inspection. It needs to be re inspected. FH Furr was supposed to call me back to schedule. No one called. It has been weeks.”
Repeated reports of aggressive upsell — quotes 3-4x higher than competitors on HVAC replacement work.
“I’ve had a different offer for my A/c replacement for 7500 but he did offer 33500.00 Dollars”
1 more cited review
“They came out to look at my HVAC for the normal heat not working and wanted to sell me a 6500 cleaning or a 25K replacement. I called another place and it was the capacitor and only cost me $100.”
Documented inspection failure on installed water heater with weeks of no callback to schedule re-inspection.
“FH Furr installed a water heater. It failed inspection. It needs to be re inspected. FH Furr was supposed to call me back to schedule. No one called. It has been weeks.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The representative was punctual and professional in demeanor. However, as someone who made it clear I’m not knowledgeable about HVAC systems, I was hoping for more explanation and guidance about the different options available. I found myself repeatedly asking for clarification, and much of the conversation focused on the limited time of the Costco promotion rather than helping me understand the systems themselves. …”
“I dont recommend you call them if you want a repair or replace any older equipment. They came out to look at my HVAC for the normal heat not working and wanted to sell me a 6500 cleaning or a 25K replacement. I called another place and it was the capacitor and only cost me $100. Plus the tech was late for the appointment.”
“A sh*tshow of a company: terrible!!! I have FH Furr a 2nd chance and scheduled a tune up of our HVAC system. I received a text the night before regarding the appt. I took off from work to be home during the visit. I received 3 additional texts confirming the appt to which I replied to. I inquired about 3pm bc no-one had shown up and it was getting late. I received a text minutes after telling me that they …”
Positive
“Allen was indeed very thorough with providing details prior to completing any work and answered all of the questions regarding my plumbing concerns. He was able to determine exactly what my plumbing problem was and explained the related issues. This gave me complete comfort and trust in his work. Very knowledgeable and definitely demonstrated excellent customer service.”
“I had a great experience with Chen Zhang, a technician. He was very friendly, professional, and clearly knowledgeable about his work. He took the time to explain everything and was extremely helpful throughout the entire process. Chen arrived right on time and completed the job efficiently without cutting any corners. He worked diligently, made sure everything was done properly, and finished in a timely manner. It’s …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Yelp 1-star reviews tend to focus on pricing and unresponsive billing/scheduling — pattern aligns with Google 1-star reviews, no major platform-rating gap detected.
Should you hire F.H. Furr Plumbing, Heating, Air Conditioning & Electrical?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own F.H. Furr Plumbing, Heating, Air Conditioning & Electrical?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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