Ferguson and Son's Services
Plumber · Harker Heights, TX
Our verdict
Inconsistent execution with serious follow-through problems—some jobs completed professionally, but multiple customers left hanging for weeks without resolution or accountability.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Copperas Cove, TX · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Quick initial response and professional demeanor when technicians arrive. 2 of 5 reviews highlight courteous, efficient on-site work.
1 cited review
“quick to respond and will help in any way they can”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Competitive pricing noted in at least one review for installation work ($325 quoted as acceptable for same-day toilet replacement).
1 cited review
“quick to respond and will help in any way they can”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Severe follow-up and communication breakdown: 1 review documents 2-month delay with contradictory explanations about parts ordering, requiring customer to contact warranty company 6+ times before job was cancelled.
“take your money and then leave you hanging for 2 months”
Red flag
Staff accountability issues: office staff accused of rudeness and deflecting responsibility; technician failed to show up for rescheduled appointment.
“take your money and then leave you hanging for 2 months”
Cited in 2 of the 5 reviews we analyzed.
Multiple reviews report incomplete or failed repairs requiring second visits or customer self-resolution.
“installed my hot water heater with a dent in the front”
Cited in 2 of the 5 reviews we analyzed.
Quality control issues: hot water heater installed with visible dent; installer dismissed concern as routine.
“installed my hot water heater with a dent in the front”
Appointment reliability problems including last-minute time-slot changes less than 24 hours before scheduled visit.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This company was hired twice by my home warranty company in a period of four years. They installed my hot water heater with a dent in the front of it. The installer stated that he sees that all the time. I would of thought that he would have looked at it after unboxing and installing.”
“If there was a NO STAR rating I would definitely of chosen that. This company is the absolute worst I've ever dealt with.,They are quick at picking up a claim, take your money and then leave you hanging for 2 months. If was the one contacting them (6 different times) inquiring about the repair. Every time it was the story that the part had been ordered and they were waiting on the part to arrive. First that the part …”
“A tech came out to "fix" a shower issue i was having. After paying for the visit and the tech leaving I was left with the same issue as before not resolved. So I called and asked them to come out again and had another appointment scheduled, but less than 24 hours before the appointment they wanted to push my time slot to later in the day. I just went ahead and just fixed it myself to save on time away from work. …”
Positive
“This company is extremely professional and fairly priced. They’re quick to respond and will help in any way they can! Aaron came out and serviced my water heater before selling my house. Quick and easy. Definitely recommend them for all your plumbing needs.”
“Our toilet tank had a crack. Chris arrived just after lunch with his helper, Chase. They were both courteous and moved efficiently. Chris sent his report to my home warranty company, who turned down my claim as “not normal wear and tear”. He quoted $325 to install the new toilet which I had already purchased. I thought that was rather high, but needed the toilet in that day, so I OK’d the work. They did the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 219 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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