Emma Plumbing and Drain Services
Plumber · Brockton, MA · Open 24 hours per Google listing
Our verdict
Answers emergency calls at 11:30pm and midnight with 15-minute response times; handles water heater replacements and major leaks with upfront pricing transparency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 15 plumbers we've reviewed in Brockton, MA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: arrived within 15 minutes at 11:30pm during active flooding, and within the hour for other emergencies
1 cited review
“arrived at my house within the hour, and was able to show me”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Clear communication during crises: walks customers through immediate mitigation steps like shutting off water valves before arrival
1 cited review
“talked me through shutting off my main water valve”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Pricing fairness consistently mentioned: customers describe rates as 'reasonable' and highlight available discounts ($200 savings mentioned); no overcharge complaints across all reviews
1 cited review
“talked me through shutting off my main water valve”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
5 of 5 reviews are 5-star ratings with no complaints about workmanship, follow-through, or job quality
2 cited reviews
“arrived at my house within the hour, and was able to show me”
“talked me through shutting off my main water valve”
Cited in 5 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
Willingness to return same-day or next-morning to complete work: assessed flooded utility room at 11:30pm, returned at 6am with replacement tank
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I turned on my shower and to my surprise I had no hot water. I called Emma plumbing services, and he arrived at my house within the hour, and was able to show me my hot water heater was leaking in the basement and needed to be replaced. He left immediately and returned about an hour later with a new water heater. He removed the old one, and Installed the new one in an efficient amount of time. He even took away …”
“I got home from work that night heard a loud noise in my utility room when I went to check water was pouring out from my water tank and my utility room was beginning to get flooded. I was franctic I googled emergency plumbing in my area most companies I called I didn’t get a response from. I came across Emmanuel and called him in a panic at 11:30pm and told him what happened. He was at my house within 15mins …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 252 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own Emma Plumbing and Drain Services?
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