Elkhorn Heating, Air Conditioning, Plumbing & Electrical
Plumber · Highlands Ranch, CO · Open 24 hours per Google listing
Our verdict
Big HVAC+plumbing+electric firm: 2,057 Google reviews at 4.9 but only 84/100 sample at 5-star; 13 one-star reviews flag dispatch rudeness and $940 main-drain snake quotes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day weekend dispatch for a 24-year-old furnace failure; quoted options the next morning.
1 cited review
“Our 24 year old furnace stopped working properly in the middle of winter. Alex at Elkhorn was able to come out on a Sunday to diagnose the issue.”
Boiler/hydronic redesign work — tore out a complex 20-year-old setup and rebuilt it cleaner with neat installation.
1 cited review
“Eric and his team came in, tore out the mess, and redesigned the system to be significantly cleaner, simpler, and more reliable.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple complaints describe the phone/dispatch staff as rude or condescending — one reviewer called the technician 'the most rude and condescending individual'.
“After 3 service workers come, the problem is still not fixed, and I am out of $270, all for nothing.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
13/100 sample reviews are one-star — much higher complaint rate than peers in this batch.
“After no word from them for 2 weeks I emailed requesting the quote. The next day I finally got a call (he said he spaced on getting us the quote”
1 more cited review
“After 3 service workers come, the problem is still not fixed, and I am out of $270, all for nothing.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Repeat service calls — one Yelp reviewer paid three $90 service fees ($270 total) for the same problem that was never fixed.
“After 3 service workers come, the problem is still not fixed, and I am out of $270, all for nothing.”
Furnace+AC install quote came in at $6,800 for a 1-stage unit and arrived two weeks late after a follow-up email.
“After no word from them for 2 weeks I emailed requesting the quote. The next day I finally got a call (he said he spaced on getting us the quote”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We just bought a house and moved in last Saturday. When we arrived the house was only 50deg. I bumped the thermostat up to 68deg and the furnace kicked on but was blowing cold air. After the movers left it was still 50 degrees but we were tired and just went to bed. The next morning (Sunday) I started calling around. Elkhorn was my second call. The woman who answered the phone was nice enough and told me her …”
“We had Elkhorn come out to give us a quote on a new furnace and central air install. After no word from them for 2 weeks I emailed requesting the quote. The next day I finally got a call (he said he spaced on getting us the quote, blamed it on Thanksgiving). He mentioned needing to move some duct work and repositioning the furnace. What? This was never mentioned during the walk through for the quote. I'm not …”
“Elkhorn Heating, AC and Electric charged me $139 for an incorrect home visit that was clearly based on a miscommunication. I am very disappointed with them. What happened: I was referred to Elkhorn electric for an electrician by a neighbor, who gave me their number. I called (they use a call center that seems unfamiliar with the business) and requested an electrician to come investigate what could be causing an …”
Positive
“Kevin at Elkhorn was great! We just moved to a new house and had an annual maintenance contract on our old house. We wanted to use our HVAC/furnace maintenance visit to make sure everything was working correctly as it should. Kevin was right on time and did a comprehensive review of everything, including cleaning the heating coils that were dirty. We love Elkhorn and would certainly call them again for our needs”
“Had exceptional service from the entire Elkhorn team! Our AC unit was more than 20 years old and came with the original home. Justin was the consummate professional honoring an old quote that likely would have been a few thousand dollars more than what I paid today and he was able to get his team into my home the very next day. Eric D and his crew went above and beyond the call during the AC installation. With how …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google rating 4.9 / 2,057 reviews looks strong but the Yelp 100-review sample contains 13 one-star reviews — heavier negative tail than the headline suggests.
Should you hire Elkhorn Heating, Air Conditioning, Plumbing & Electrical?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Elkhorn Heating, Air Conditioning, Plumbing & Electrical?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Elkhorn Heating, Air Conditioning, Plumbing & Electricalisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Littleton · Castle Rock · Evergreen · Pine