Elek Plumbing
Plumber · Bethlehem, PA · Open 24 hours per Google listing
Our verdict
Elek Plumbing scores 4.9★ across 1,073 reviews with 84 of 100 analyzed rated 5-star; fast_response cited in 21 reviews and same-day service confirmed in 11, but 12 one-star reviews flag pricing transparency issues.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 15 plumbers we've reviewed in Bethlehem, PA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day arrival confirmed in 11 reviews; multiple accounts of techs on-site within 1-2 hours even on holiday and weekend calls
2 cited reviews
“Had a call back 30 minutes later, and Chuck was at my house 1 hour after that. Inside of 2 hours he had found the right drain clean out, cleared the clog and meticulously cleaned up after himself and was rolling back out my driveway.”
“Our water alarm went off and called a few places...only Elek got back to me quickly on a Saturday evening and was there within the hour. Professional and courtious and more importantly, solved our issue!”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Workmanship praised in 18 reviews, with technicians solving complex jobs (blocked sewer on Christmas Eve, difficult clog clearance) others would have abandoned
1 cited review
“Jody did not give up when others would have and found a creative solution and stayed until after 7PM on Christmas Eve to do it. It was a difficult job and they both went well beyond what others would have done.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Specific technicians (Jody, Elvis, Orion) called out by name across multiple reviews as standout performers who explain work clearly
Cited in 3 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Coupon/pricing dispute: 1-star reviewer reports being told coupon was valid by phone, then denied by technician on arrival — alleged deceptive practice
Cited in 1 of the 100 reviews we analyzed.
Red flag
No-callback incident: 1-star review reports zero response over 2+ days after leaving message for an urgent well pump failure
Cited in 1 of the 100 reviews we analyzed.
Flat-rate pricing quoted on-site without upfront phone estimates; 1-star reviewer reports $300+ quote for a 30-40 minute job plus a $69 truck-roll fee
“Once the tech showed up he looked at the job and stated there is a flat rate fee for the work of over $300. God, looking at this problem the job should have taken no more then 30-40 mi”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Called Elek Plumbing for drain clogged, I had one of the online coupons for $50.00. They said the guy that comes will give us a price. I asked if I could use the $50.00 coupon they said yes just give to technician. When he came he quoted an outrageous price to run a snake. We said no, The charge to come out was $99.95 but I had the $50.00 coupon the operator said I could use. The technician said I couldn't use …”
“I had Elek do a large job for me in the 80s, did a great job. Fast forward to 2021, I called about a leaky faucet in my bathroom. They asked for 100 dollars to come out and look and give me an estimate. My 100 dollars would be deducted from same. I get why you can't work for free, no money no business. I called in January. I never heard a word, no call nothing. I am 72 years of age. I simply can't spend 100 bux for …”
“First off I never have written a review here. I requested service from Elek Plumbling. Not a rush job but wanted to get an outside spigot replaced if they had time. It was great that came out the same day. I requested a estimate on the phone and was advised that the tech would let me know before the work was started. There was a $69 truck roll fee that needed to be paid even if I did not have any work preformed. …”
Positive
“I am forever grateful to Jody who remediated our dire situation with our sewer on Christmas Eve. She and Elvis stayed until they could find a solution to the blocked sewer that was sending sewage into the basement laundry room sink and beyond. Jody did not give up when others would have and found a creative solution and stayed until after 7PM on Christmas Eve to do it. It was a difficult job and they both went well …”
“The definition of professionalism This was probably the best experience I've ever had with a service related company. From my initial contact with the company, to the dispatch of the service technician, each person was well spoken, polite, knowledgeable and professional. The time from my initial call to the time the technician arrived was under 2 hours (2 days before Christmas!) I was kept informed as to the time …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2024.
Across platforms
Should you hire Elek Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Elek Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Bath · Bethlehem · Parryville · Little York