Ed Ashley Plumbing.INC
Plumber · Abingdon, VA
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Our verdict
Excellent craftsman with a three-generation reputation, but communication breakdowns during scheduling have left some customers waiting months for callbacks.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Abingdon, VA · compare all →
Our opinion, based on the 17 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
What reviewers praise
Consistently praised for quality workmanship across diverse jobs (garbage disposal, faucets, toilets, water heaters, whole-house replumbing). 8 of 17 reviews explicitly mention work quality or professionalism.
1 cited review
“Owner operator Ed did a great job, cleaned work area.”
Cited in 7 of the 17 reviews we analyzed — 6 cited reviews not excerpted here.
Fair pricing mentioned in 6 reviews; customers describe jobs as 'reasonably priced' or 'fair price' with no overcharge complaints.
3 cited reviews
“Owner operator Ed did a great job, cleaned work area.”
“Ed responded to my call in a timely manner.”
“Great job at a fair price.”
Cited in 6 of the 17 reviews we analyzed — 3 cited reviews not excerpted here.
Long customer relationships: 2 reviews cite 25+ years and three-generation loyalty, suggesting sustained trust and reliability.
Cited in 2 of the 17 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Communication/scheduling breakdown pattern: 2 of 17 reviews (12%) report being unable to reach the business or receive promised callbacks, with one customer left hanging for months.
“Never heard from them called them 3 times got nothing but excuses.”
Cited in 2 of the 17 reviews we analyzed.
Two separate 1-star reviews report failure to return phone calls or provide callbacks despite multiple attempts to schedule service.
“Never heard from them called them 3 times got nothing but excuses.”
Cited in 2 of the 17 reviews we analyzed.
One review documents a 4.5-month delay to complete a water shutoff repair after initial appointment, requiring customer to hire another plumber.
“Never heard from them called them 3 times got nothing but excuses.”
Keep it in proportion: these concerns are cited in 2 of the 17 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Came and tap off my water so I could get my water back on. Said they would be back in about 2 weeks to fix the problem never heard from them called them 3 times and got nothing but excuses they never would call me back even when they told me they would. Waited 4 and a half months for them to fix it. So I finally had to call someone else and they worked me in and came and fixed it within 2 days.”
“Never received a return call. Left several messages to have a leak fixed under my sink but never even had a return call or anyone to answer the phone.”
Positive
“Owner operator Ed did a great job!! garbage disposal removal, new kitchen faucet and inserts, replaced toilet, and flushed water heater. Friendly, courteous, knowledgeable, cleaned the work area!! excellent work ethics, reasonable pricing. Would definitely recommend and use him again 👍”
“Very reliable and nice guy. He knew what he was doing and fixed everything up. He fixed everything up in around 2 days and everything was fairly priced.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Aug 2025.
Should you hire Ed Ashley Plumbing.INC?
Best for
- Budget-conscious homeowners
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Ed Ashley Plumbing.INC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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