Du-West Total Plumbing
Plumber · Pasadena, TX · Open 24 hours per Google listing
Our verdict
Exceptional emergency response and craftsmanship with perfect Google ratings, but pricing fairness scores suspiciously low—verify costs before committing.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Arrives promptly: 3 of 5 reviews explicitly mention on-time arrival or quick response to emergency calls
1 cited review
“arrived on time to tackle a plumbing issue”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Clear communication throughout job: 3 reviews highlight detailed explanations, updates, and answering questions
1 cited review
“provided detailed information on the scope of work”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Solves complex plumbing problems: diagnosed and fixed foundation issues, water main leaks, sewer leaks, and drainage problems
1 cited review
“diagnosed and fixed the foundations problem”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Professional team behavior consistently noted across reviews
2 cited reviews
“diagnosed and fixed the foundations problem”
“provided detailed information on the scope of work”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing fairness dimension = 0/100 while all other dimensions score 91-95 and Google shows 5/5 across 83 reviews. This extreme variance suggests either a data collection error, reviews from a different business, or systematic pricing complaints not captured in provided review text
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Peter and his assistant arrived on time to tackle a plumbing issue. He assessed the problem and quickly resolved the issue. That’s why I call Du West for all my plumbing and HVAC needs. Thanks Peter!”
“Chris is very knowledgeable about the project we are having done. Chris provided detailed information on the scope of work and answered all questions regarding the project. Very polite and professional!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 83 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
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Find plumbers near you
Du-West Total Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Highlands · Bellaire · League City · Baytown