Dr. Plumber
Plumber · Hurst, TX
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Our verdict
Dr. Plumber (5★, 81 reviews) earns 95.6% positive sentiment across 91 analyzed — fast_response 17x, workmanship 15x — though a 2015 Yelp 1★ alleges rudeness and non-warranty repair refusal.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 91 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
fast_response cited 17 times; clogged kitchen drain diagnosed and fixed in 30 minutes after 3 other companies failed — Mike resolved same-day.
1 cited review
“My second experience with Dr. Plumber, this time for a clogged kitchen drain that three other companies could not figure out. Mike diagnosed and fixed the issue in 30 minutes. Professional, knowledgeable, fair, and honest.”
Cited in 2 of the 91 reviews we analyzed — 1 cited review not excerpted here.
workmanship cited 15 times; water heater dead 3 days before Christmas — Mike arrived at 11:30am, had new heater installed by 3pm the same day, working solo.
1 cited review
“My water heater completely died...3 days before Xmas eve. On the morning they were called, Mike showed up about 1130a and I had a new water heater by 3p. Great job! Very efficient and we'll organized. And he did the whole thing by himself.”
Cited in 2 of the 91 reviews we analyzed — 1 cited review not excerpted here.
Multiple dishwasher install reviews praise Rick Moore for patience, thoroughness, and troubleshooting old unit to give homeowner a working spare — above-and-beyond diligence.
Cited in 3 of the 91 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2015 Yelp 1★ alleges installer was 'completely rude, unprofessional' and refused to honor work — only 1 such complaint, dated, but worth noting for an otherwise pristine record.
“Completely rude, unprofessional and they do not stand behind their work. I WOULD NOT hire Dr Plumber.”
Two slow_response and 1 unprofessional signal in signals; a 2015 Yelp 1★ describes installer refusing to stand behind work and behaving rudely — predates current Google reviews by ~10 years.
“Completely rude, unprofessional and they do not stand behind their work. I WOULD NOT hire Dr Plumber.”
Keep it in proportion: these concerns are cited in 1 of the 91 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I feel as if I was bait and switched. I prepaid for a toilet installation with Lowe's. Dr. Plumber showed up on behalf of Lowe's and pulled the toilet and told me the toilet flange needed replacing ( uh ya, it's an original rollover and was this not a toilet installation?!) and then he tells me that I have to pay them an additional 185.00 please. I asked if I could go to Lowe's and get the toilet flange and was told …”
“Tried to change an appt , they didnt respond for a day set new appt with 'window' of 2 hours! With 20 minutes before cutoff i called i was told they should be there at cutoff then 5 minutes later, i was called and told " plumber cant get vehicle to start and unless i wanted to WAIT till that problem fixed( after waiting two hours already) i would have to wait a WEEK for fix FIRED company”
“I purchased a dishwasher from Lowe's and was told Doctor Plumber would contact me to install dishwasher within a couple of days. After 5 days I called doctor plumber to check what was going on with my installation. I was told they would call the day before to schedule a 3 hour window the day of installation. When they called the day before I told them I didn't get off of work until 2pm and they stated that they …”
Positive
“Rick was fantastic and very efficient. Got my dishwasher installed very quickly. Highly recommend his services”
“What great service. Mike came out to fix two leaks. He came out quick and completed quickly. I would 💯 recommend”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Google 5★ vs isolated 1★ Yelp from 2015 — decade-old outlier, not a systematic discrepancy, but noted.
Should you hire Dr. Plumber?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Dr. Plumber?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Dr. Plumberisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Fort Worth · Arlington · Haslet · Justin