Doug Mullaly Plumbing
Plumber · Canton, OH
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Our verdict
4.5★ across 31 reviews with 10 of 11 analyzed being 5-star; BBB A+ accredited. One unresolved complaint: no return calls after 3 contact attempts over 2 weeks.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 11 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Water heater swaps completed under 2 hours from next-morning call to done, cited in 2 of 11 reviews
2 cited reviews
“My Water Heater started leaking Friday night, I called Doug Mullaly around noon Saturday and we arranged for him to install a new 50 gallon unit Sunday afternoon. Mr. Mullaly arrived on time Sunday with a new unit. Installation, removal of the old tank and clean up were completed in a professional manner in under two hours at what I deemed a reasonable price.”
“Doug & his tech came out within a couple hours when we discovered our water heater had corroded and was leaking. They were friendly, professional and efficient! The installation was done within about 1.5 hours; pricing was fair.”
Solved commercial faucet problems 3 other plumbers failed to diagnose, per 1 detailed review
1 cited review
“Needed shower faucet fixed. I've had 3 different plumbers out. It was a commercial faucet and no one knew how to fix it... He spent 2 1/2 hours. Knew exactly what he was doing, no hesitation.”
Emergency calls handled in under 3 hours, noted in 2 separate reviews
Cited in 2 of the 11 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Unresponsive to repeat contact: reviewer documented 3 contact attempts over 14 days with no reply from Doug
“Have tried to contact Doug 3 times over the last 2 weeks, no return calls, no text, no follow up of any kind. These positive reviews are misleading. He either has so much work he doesn't to follow up.”
Contact reliability is a concern: 1 reviewer reports 3 unanswered calls and zero follow-up over 2 weeks
“Have tried to contact Doug 3 times over the last 2 weeks, no return calls, no text, no follow up of any kind. These positive reviews are misleading. He either has so much work he doesn't to follow up.”
Keep it in proportion: these concerns are cited in 1 of the 11 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Best plumber in the area by far! Extremely knowledgeable and good at what he does.”
“Doug has completed two different plumbing jobs for us and we are very pleased with the results. One was an emergency and he was able to come and fix it in less than 3 hours from when we initially called him. The second job he fixed our shower drain that was incorrectly installed by a different plumber. He is very professional and reasonably priced!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Should you hire Doug Mullaly Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Doug Mullaly Plumbing?
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Find plumbers near you
Doug Mullaly Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Canton · North Canton · East Canton · Limaville