DNA Plumbing Heating and Air
Plumber · Hurst, TX · Open 24 hours per Google listing
Our verdict
DNA Plumbing: 4.8 Google stars but only 34 reviews; 88 of 100 sampled 5-star, yet 10 1-star. Strong after-hours availability, but 3 Yelp reviews cite billing shock (~$2,000), a $700 no-fix drain job, and rude phone staff.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Answered after-hours calls when competitors did not — same-day service on Christmas Eve and multiple holiday/weekend calls confirmed in 3 reviews.
1 cited review
“We only have plumbing problems after hours. Not only was DNA the only company that actually answered the phone, but they sent someone out quickly & despite being moderately embarrassed that it was such a simple fix, the guys were professional & helpful.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Thomas sent step-by-step photos throughout a repair, called at every stage, and offered fair pricing on toilet and leak work.
1 cited review
“Thomas called me every step of the way about a leak and toilet repairs. He sent photos of everything he found. I completely trusted him. Fair pricing.”
Quoted significantly less than prior plumbers for the same work — one reviewer saved hundreds vs. previous estimate.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Reviewer paid $700 for drain cleaning with no result; second company fixed the same drain for $158 and found no structural issue as DNA had claimed.
“They came to my house for a clog charge me over $700 didn't unclog anything and told me that my pipes which installed three years ago and the crawlspace have a bend. I called another company to come and check where the band was. They snake the drain and it opened up for $158.”
Red flag
Also operates as Triple Crown Plumbing — reviewer notes bad reviews there and experienced $2,000 billing with no itemized explanation.
“D-N-A Plumbing is VERY expensive. They took forever to figure out the plumbing problem charging ridiculous amounts. D-N-A are also known as Triple Crown Plumbing - bad reviews there are quite disturbing. I was charged nearly $2000 and when I called in to seek clarification, a guy named Jack told me billing questions would get a reply only after a MONTH.”
Billing transparency problems: one reviewer charged ~$2,000 and told billing disputes take a month to resolve; another charged $700+ for an unclogged drain that stayed clogged.
“D-N-A Plumbing is VERY expensive. They took forever to figure out the plumbing problem charging ridiculous amounts. D-N-A are also known as Triple Crown Plumbing - bad reviews there are quite disturbing. I was charged nearly $2000 and when I called in to seek clarification, a guy named Jack told me billing questions would get a reply only after a MONTH.”
1 more cited review
“They came to my house for a clog charge me over $700 didn't unclog anything and told me that my pipes which installed three years ago and the crawlspace have a bend. I called another company to come and check where the band was. They snake the drain and it opened up for $158.”
Phone staff described as rude and unhelpful in a 2025 1-star review — refused to ask basic intake questions.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“DNA PLUMBING arrived at 4:44 pm to fox a leak in my kitchen sink. At 4:48 they said the problem was debris in my garbage disposal. He reached his hand in pulled out a small piece of trash, ran water and it was fixed. They left my house at 4:48 pm having charged me $225 for 3 minutes. They needed to use no tools. I am a senior citizen, a widow and they cut me NO BREAK. They also, btw were already in my …”
“If I could leave a big fat ZERO for this company, I would. We paid them approximately $200 to come out and test our shower pan for a leak. They were here for 20 minutes and left. They should have plugged the drain and filled the shower with several inches of water and let it set for a minimum of 48 hours to test for the leak properly. They claimed the leak was from old grout. It was the shower pan, actually. …”
“They are scammers. They came to my house for a clog charge me over $700 didn't unclog anything and told me that my pipes which installed three years ago and the crawlspace have a bend that's why water is not going through and I need to pay another $800 to fix it. I am so glad I did not ask them to come back. I called another company to come and check where the band was. They brought laser level, went through the …”
Positive
“This company is honest, quick, and friendly. I have used them twice and received same-day service. Thomas called me every step of the way about a leak and toilet repairs. He sent photos of everything he found. I completely trusted him. Fair pricing. House is in Dallas.”
“Derick and Jacob came out promptly when other companies couldn’t to help me find a leak that was causing significant flooding in my home. They were very personable and took time to explain everything they were doing and costs prior to doing it. I very much recommend this company and will use them again myself if needed.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Sep 2024.
Across platforms
Google 4.8 vs multiple 1-star Yelp reviews citing billing overcharges and a dual-business-name flag (Triple Crown Plumbing). Significant discrepancy warrants caution.
Should you hire DNA Plumbing Heating and Air?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own DNA Plumbing Heating and Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
DNA Plumbing Heating and Airisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Fort Worth · Haslet · Arlington · Justin