Dependable Plumbing
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Based on review analysis
2 concerns
Unreliable scheduling and professionalism: no show after promised callback, then unexpected appearance days later without appointment confirmation., Pricing variance is extreme (score variance of 40), with 2 of 5 reviews specifically flagging overcharging or excessive costs.
Trust Score: 0/100 · Based on 60 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 60 Reviews Tell Us
Emergency Response
Exceptional emergency responsiveness: arrived within one hour of call and completed diagnosis and installation in two hours during a water heater leak.
What To Watch Out For
Severe pricing concerns: charged $2,200 for a water heater replacement that costs $495 retail, and another reviewer cited 'super expensive' pricing on bathroom faucet installation.
Quality control issues: bathroom faucet handles installed uneven, indicating lack of finishing attention.
Unreliable scheduling and professionalism: no show after promised callback, then unexpected appearance days later without appointment confirmation.
Pricing variance is extreme (score variance of 40), with 2 of 5 reviews specifically flagging overcharging or excessive costs.
Quality & Professionalism
Quality control issues: bathroom faucet handles installed uneven, indicating lack of finishing attention.
Communication
Exceptional emergency responsiveness: arrived within one hour of call and completed diagnosis and installation in two hours during a water heater leak.
Pricing
Severe pricing concerns: charged $2,200 for a water heater replacement that costs $495 retail, and another reviewer cited 'super expensive' pricing on bathroom faucet installation.
Customer reviews
Reviews from Google, Yelp & more
I can’t say enough good things about Dependable Plumbing. We woke up this morning and discovered that our water heater had sprung a leak. The water was leaking into the linen closet in the hallway. The wallboard and ceiling were wet and there was some mold. I contacted Dependable Plumbing and they were at the house within an hour. They diagnosed the problem and installed a new water heater in about two hours. Fantastic tradesmen and customer service! Thank you Dependable - you certainly live up to your company’s name. 👏👏👏
Totally Dependable! The owner (Mr Dependable) came to house the next day after I called him. Work was done quickly and with a fair price. Highly recommend this company!.
Over many years I’ve used this company’s services a number of times and can say they are very responsive and dependable is an excellent description but I’d also add good owners that try to go the extra mile as affordable as possible ! I highly recommend them.
replaced a water heater they installed 3 years ago, do not trust, ask the price--they charged $2200. for a new one that costs $495. --one hours work
Terrible experience. We would not recommend. They were supposed to show up after they got a cancellation. Never showed up let alone call. They then show up the following week on a Tuesday at 8:15am without ever making an appointment with us. Just showed up totally unexpected. Also very unprofessional the way they installed our bathroom faucets. They left the handles uneven and the fact that they showed up on their whim was highly irritating. Super expensive as well. Needless to say we will never call them again.
Business details
Service area
Based in Savannah. Serves 3 nearby cities within 20 miles:
Dependable Plumbing