D & S General Plumbing
Plumber · Fairmont, WV
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Our verdict
Exceptional workmanship and fair pricing when they show up, but severe communication and reliability issues make them a risky 2am call—no-shows and zero follow-up are documented patterns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong pricing fairness and cost-effectiveness: 2 of 5 reviews explicitly praise affordable rates and value
Cited in 2 of the 5 reviews we analyzed.
High-quality workmanship when jobs are completed: 2 reviews confirm professional, fast repairs with excellent results
Cited in 1 of the 5 reviews we analyzed.
Emergency capability on holidays: Completed water heater replacement on Christmas Eve within hours
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 5 reviews report no-shows or failure to appear for scheduled appointments with zero notification to customer
Cited in 2 of the 5 reviews we analyzed.
Red flag
Significant tardiness without communication: one review documents 3-hour late arrival with no return calls
Cited in 1 of the 5 reviews we analyzed.
Red flag
Unprofessional phone conduct: reviewer characterizes staff member as sounding 'stoned' during phone interaction
Cited in 1 of the 5 reviews we analyzed.
Severe communication failures: 2 reviews document zero call-backs when customer inquires about arrival times or status
Cited in 2 of the 5 reviews we analyzed.
No professional phone infrastructure: answering phone with unprofessional greeting and no company identification noted
Cited in 1 of the 5 reviews we analyzed.
Scheduling delays: one review notes it took 'a few days' to book an appointment initially
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Spoke with Devon who told me he would come fix a sewage leak multiple times. We would schedule appointments and then he would not show up. He would never call you to let you know he wasn't coming out either. Highly unprofessional and sounds like he is stoned when you speak to him on the phone. I recommend using a real business.”
“When I called the phone was answered by some lady who simply says, "Hello"? No company name or anything like professionals. The plumber showed up 3 hours late without returning a single call of mine when inquiring as to where he was while I was waiting. He finally showed up when another plumber was already here. I have no idea as to quality of work as he never did any work in my home. No cell phone, don't know how a …”
Positive
“It took a few days to schedule an appointment, but other than that, they were on time, quick, and cost-effective.”
“There's no way there could have been better service. Christmas Eve we had no hot water, and they were able to replace the tank within hours. These are the people you want working on your home, or business.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 11 reviews so far. Treat this as a first read.
Newest review in our sample: Oct 2023.
Should you hire D & S General Plumbing?
Best for
- Budget-conscious homeowners
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own D & S General Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
D & S General Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Fairmont