CR Plumbing, Air & Electric
Plumber · Hurst, TX
Our verdict
4.9★ on 186 Google reviews with 10 of 13 analyzed being 5-star; stands out for same-day emergency availability and conservative repair approach, though 3 Yelp reviewers cite overpricing and a failed water heater repair that took 5+ days without hot water.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 13 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Emergency availability confirmed: stayed late on a Saturday for an in-wall water spigot leak; same-day completion cited in 4 of 13 analyzed reviews (themeCounts.fast_response=5).
2 cited reviews
“We had a plumbing emergency (our outdoor water spigot sprung a leak that was partially inside the wall) late in the afternoon, and Ian and Victor made time for us on their schedule and stayed late until it was fixed.”
“I had a broken toilet drain, a pvc pipe between the ceiling and floor, that was very difficult to access. Jared came out the same day and quickly grasped the scope of the job. He fixed everything, reinstalled the toilet, and cleaned everything before he left.”
Cited in 3 of the 13 reviews we analyzed — 1 cited review not excerpted here.
Conservative diagnosis before escalating repairs: team tried the less invasive fix first on an in-wall leak before jumping to full wall open-up; reviewer appreciated the approach.
1 cited review
“We had a plumbing emergency (our outdoor water spigot sprung a leak that was partially inside the wall) late in the afternoon, and Ian and Victor made time for us on their schedule and stayed late until it was fixed.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Water heater installed July 2022 failed by November 2022; part not in by end of week, no hot water for 5+ days with no proactive callbacks from the company.
“We were told it was a common part and would be fixed within a day or two. Of course, they were closed on the weekend and the part supposedly, though common, did not come in by Friday. Tomorrow will be almost a week now and I am over them.”
Pricing complaints in 2 of 3 Yelp reviews: ~$500 for two light fixture hookups (same model as existing); $300 for a $30 part and 10-min repair, job failed within a year with no warranty coverage offered.
“Seriously, chose anyone besides these folks. Way over charged and job went to pot in a year. $30 part and 10 minute repair (should have just done it myself) cost $300 with these guys.”
Cited in 2 of the 13 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 13 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We got a new hot water heater in July of 2022. Well, as of Wednesday 11/2/22, we have no hot water. We were told it was a common part and would be fixed within a day or two. Of course, they were closed on the weekend and the part supposedly, though common, did not come in by Friday, so we called today, Monday 11/7/22, to see if the part was in. We were told "I don't think so, let me call you back". No call, no part, …”
“Incredibly overpriced for a basic, uncomplicated fixture install. Almost $500 to hook up two new porch lights (same model as previously mounted).”
Positive
“Could not recommend CR enough. We had a plumbing emergency (our outdoor water spigot sprung a leak that was partially inside the wall) late in the afternoon, and Ian and Victor made time for us on their schedule and stayed late until it was fixed. We really appreciated their professionalism and that they first focused on a conservative approach before immediately jumping to a larger repair and it worked! We had …”
“JJ was great ! Professional, friendly and did a phenomenal job of explaining the whole process . Will have him again . He also was training some new guys and spoke well to them to teach and educate .”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google 4.9★ vs Yelp 3 one-star reviews out of 4 Yelp quotes. Overpricing and warranty failures dominate Yelp. Google-Yelp gap suggests divergent customer pools.
Should you hire CR Plumbing, Air & Electric?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own CR Plumbing, Air & Electric?
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Find plumbers near you
CR Plumbing, Air & Electricisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Fort Worth · Haslet · Arlington · Justin