City Plumbing and Rooter Az LlC
Plumber · Prescott Valley, AZ · Open 24 hours per Google listing
Our verdict
Excels at same-day emergency response and affordable pricing, but quality control is inconsistent—stellar work from named technicians contrasts sharply with one catastrophic installation.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 101 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day or rapid emergency response: 6 reviews explicitly mention same-day arrival or response within hours, critical for burst pipes and urgent leaks
2 cited reviews
“very quick in responding to my issue, job was done same day”
“Same day service, fast & professional, Very, very affordable pricing”
Cited in 6 of the 101 reviews we analyzed — 4 cited reviews not excerpted here.
Pricing consistently described as affordable or below competitor estimates: 5 reviews highlight low cost or competitive pricing without hidden charges
1 cited review
“Same day service, fast & professional, Very, very affordable pricing”
Cited in 5 of the 101 reviews we analyzed — 4 cited reviews not excerpted here.
Named technicians (Paul, Andy, Carden, Briggs, Isaac) receive consistent praise for professionalism, courtesy, and thoroughness across 8+ reviews
1 cited review
“fast and efficient, answered questions, kind to my child”
Cited in 8 of the 101 reviews we analyzed — 7 cited reviews not excerpted here.
Handles complex, multi-day projects professionally: 2 reviews detail major re-pipes and drain line replacements completed on time, on budget, with quality craftsmanship
Cited in 2 of the 101 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
High variance in crew quality and supervision (variance score: 25): one catastrophic job involving unsupervised crew with language barriers and poor workmanship, while other jobs earn 5/5 praise—suggests inconsistent quality control depending on which technicians are assigned
Cited in 1 of the 101 reviews we analyzed.
Red flag
Owner defensiveness regarding service disputes: 1 recent review (2023) documents owner refusing to discuss a leak issue in person and communicating only via 30+ defensive text messages
Cited in 1 of the 101 reviews we analyzed.
One severe quality failure involving unsupervised junior crew: 1 review (cWnChQXSZGqpaxnIVSX8) documents multiple installation defects (loose pipes, cheap materials, cross-threaded screws, drywall screw left against hot water line) and subsequent no-show for warranty work
Cited in 1 of the 101 reviews we analyzed.
Communication breakdown during dispute resolution: 1 review reports owner became defensive about a leaked brass fitting and refused in-person discussion, conducting 30+ minutes of evasive texts instead
Cited in 1 of the 101 reviews we analyzed.
Inconsistency in warranty/follow-up service: 1 older review indicates reluctance to warranty incomplete work without additional charge
Cited in 1 of the 101 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 101 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Worst plumbing experience EVER!!! After not showing up to the first appointment with no call or explanation, they showed up to second appointment several hours late. They sent kids that were unsupervised and did not speak English. Had the water turned off till 8pm at night. Replaced my high end shower valve and faucet with cheap fake plastic bottom of the line junk. All the pipes were loose in the walls. No …”
“Plumber came out to the house an unclog the toilet. I guess he didn't get it all cleared. Renters called later that day an said toilet it clogged again. I called the plumber an they said they warned the renters to be careful cuz it is old. The plumber said if I go out it will be another charge. I guess the don't stand behind their work. Would never use them again”
“Originally thought the work done was done in a way that looks professional, with quality materials and seams. Previously noted that they had inadvertently forgot to turn the valve back. One brass part subsequently leaked (witnessed by several). While looking at how to address the issue, two others suggested I ask City Plumbing about additional work to safeguard against the harsh winters in my area. But the owner …”
Positive
“These guys are the best choice out here, very quick in responding to my issue, job was done same day. I won't be calling anyone else. I had a septic tank backing up and was quoted for completely wrong jobs by other folks. I hope everyone is doing their research and homework before accepting the first quote.”
“After calling like 20 different plumbers & getting expensive estimates. I called Paul with City Plumbing. Same day service, fast & professional with a sense of humor!! Very, very affordable pricing! We highly Recommend & we will call City Plumbing for future Plumbing needs!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire City Plumbing and Rooter Az LlC?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own City Plumbing and Rooter Az LlC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
City Plumbing and Rooter Az LlCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Prescott Valley · Chino Valley · Cottonwood