Chivalry Plumbing, Heating & Cooling
Plumber · Massapequa, NY · Open 24 hours per Google listing
Our verdict
Excellent emergency response and workmanship, but pricing transparency issues emerge when jobs go wrong—one customer was charged $500 then $900 for the company's own faulty installation.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Central Islip, NY · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day emergency appointments: 2 of 5 reviewers specifically praise rapid scheduling during urgent situations
1 cited review
“Got appointment same day, cost was fair, very impressed.”
Diagnostic sophistication: Uses thermal imaging to locate difficult leaks in slab foundations, demonstrating above-average problem-solving
1 cited review
“Only Chivalry offered thermal imaging to narrow leak location.”
Installation efficiency and quality: Completed full boiler removal and installation in one day with professional workmanship
1 cited review
“Completed full boiler installation and removal in just one day.”
Clear communication throughout projects: Multiple reviewers emphasize reassuring, timely updates during service
2 cited reviews
“Their communication was clear, timely, and reassuring throughout.”
“Got appointment same day, cost was fair, very impressed.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Service recovery failure: When initial installation leaked, company blamed customer's product choice rather than acknowledge installation error, then used possession of customer's receipt/box as leverage for expensive replacement
“Charged $500, then $900 to fix their own faulty installation.”
Red flag
High variance in pricing fairness scores (40-point spread) with one 1/5 star review citing $1,400 total charges for work that required homeowner intervention to complete
“Charged $500, then $900 to fix their own faulty installation.”
Quality control gaps: Initial faucet installation failed to tighten valve properly, then second visit technician didn't verify fix before leaving, requiring homeowner to resolve
“Charged $500, then $900 to fix their own faulty installation.”
Predatory upselling after faulty work: Customer charged $500 for initial faucet install, then pressured into $900 replacement after company's own installation error; technician withheld customer's original product box to coerce compliance
“Charged $500, then $900 to fix their own faulty installation.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We used Chivalry (previously known as Aquaman) for many years. They used to be good, but not anymore. When we called them we were told we needed to get the faucet ourselves and that they would come to replace it. Fine, we went to Home Depot and picked up a Glacier Bay faucet and yesterday, 2 Chivalry guys came to replace the faucet for us. They charged more than five hundred dollars for this. Today, we found out …”
Positive
“The winter of 2025-2026 was pretty brutal, with temps in single digits on some days. I had shut off our first floor baseboard heating due to a leak somewhere in the water pipe system. However the old Levitt house we live in have the pipes embedded into the concrete slab (no basement) so finding the leak was especially challenging. Our HVAC system plus the Dyson Heating unit DID NOT provide enough heat during the …”
“I’ve been meaning to write this for a while. Back in Fall 2025, Chivalry Plumbing installed our new boiler and removed the old one, and the whole experience was excellent from start to finish. Will, Anthony, and Eric were fantastic to work with. They were professional, respectful of our home, and incredibly clean and neat throughout the entire process. What really stood out was how efficiently they worked. They …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 621 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
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