Chasteen Plumbing
Plumber · Duncan, OK
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Our verdict
Only 8 Google reviews at 4.0 stars; two serious workmanship complaints — an unprepared crew that left a clogged toilet/tub/sink for $115, plus an elderly customer billed $274 for a misdiagnosed water heater that needed replacement anyway.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 13 plumbers we've reviewed in Walters, OK · compare all →
Our opinion, based on the 11 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Only 6 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Repeat customers report consistent service — one reviewer used them three times in 15 months without disappointment.
1 cited review
“I have used this company three times in the past 15 months and they have never disappointed me.”
Cited in 2 of the 11 reviews we analyzed — 1 cited review not excerpted here.
Upfront about cost before starting the job per Robin Beare's review.
1 cited review
“They were up front about the cost, completed the work in a timely manor. Very polite.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Arrived without a shovel for a job that required digging, charged $115 trip fee, then quoted $500 more to dig and left customer with clogged fixtures.
“They showed up not prepared at all. They didn’t have a shovel so we had to go find one. All they did with the shovel was dig a shallow hole and then covered it back up and told us they could continue digging but just the digging would cost us $500.”
Cited in 2 of the 11 reviews we analyzed.
Red flag
Misdiagnosed an elderly customer's water heater — said tank was fine, charged $274 for a hose/pin leak repair that didn't fix the no-hot-water issue.
Cited in 2 of the 11 reviews we analyzed.
Crew showed up without basic tools — no shovel; left a clogged toilet, tub, and sink after a $115 charge.
“They showed up not prepared at all. They didn’t have a shovel so we had to go find one. All they did with the shovel was dig a shallow hole and then covered it back up and told us they could continue digging but just the digging would cost us $500.”
Cited in 2 of the 11 reviews we analyzed.
Water heater diagnosis questioned — initial $274 repair didn't work; tank had to be replaced the next day after the tech first said it was fine.
Cited in 2 of the 11 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 11 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“A week ago Friday we found ourselves without Hot water. My parents are in their 80's, NY dad 89 or he would have been able to care for this himself. He asked the service man if he thought they needed a new water heater. No, your water heater is fine. It was supposed to be a problem with as hose and a pin leak causing about (2) hours to repair since he didn't have the part and needed his boss to bring it to him. …”
Positive
“Eric and his guys are THE BEST!! We'd never call anyone else.”
“Most responsive plumber we have called. Very nice workers. Clean. Very pleased with everything we have asked him to do.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 6 of 8 reviews so far. Treat this as a first read.
Newest review in our sample: Jul 2023.
Should you hire Chasteen Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Chasteen Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Walters