Cathy Geary Plumbing Company
Plumber · Wadsworth, OH
Our verdict
4.1★ across 44 analyzed reviews with a hard 28-vs-10 five/one-star split; BBB A+ accredited; same-day dispatch confirmed (5 service mentions) but 23% negative sentiment driven by billing dispute and owner conduct complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 44 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day and sub-15-minute dispatch confirmed across 5 same-day-plumber mentions — clogged toilet resolved within 10 min of tech arrival; water heater warranty honored same day.
1 cited review
“I had a clogged toilet and called this morning since it is my only one. Cathy called right back and a service technician was at my house within 15 min. He was there about 10 minutes and I'm back in business!”
Cited in 3 of the 44 reviews we analyzed — 2 cited reviews not excerpted here.
Gas-line and multi-service installs praised for zero-leak quality across 4 gas-line-repair mentions; worker Jimmy proactively identified and addressed adjacent leaks during a single service call.
1 cited review
“I have used Cathy Geary Plumbing to install a waterline to my fridge, gas line in my home, and other misc plumbing fixes around the house. The work is ALWAYS quality, done well and so far never leaks.”
Cited in 2 of the 44 reviews we analyzed — 1 cited review not excerpted here.
Pricing described as reasonable and fair across multiple 5-star reviews; plumber-cost mentioned 9 times with mostly positive framing.
1 cited review
“Excellent experience. Reasonable price and excellent plumber ( Greg) . Was super fast and professional. Couldn't ask for a better experience.”
Cited in 2 of the 44 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star Yelp review alleges crew billed for afternoon hours when they left early for a family issue, then workmanship failure caused a basement leak a year later — billing integrity and long-term quality questioned.
Cited in 1 of the 44 reviews we analyzed.
Red flag
3 unprofessional theme hits; owner Cathy described as rude and near-unreachable by phone in multiple 1-star reviews — service quality is heavily tech-dependent.
“Randy took my leaking Kohler faucet to order a part to repair or replace. After 2 weeks not hearing anything, I called. Cathy said they don't do that.”
Cited in 2 of the 44 reviews we analyzed.
Crew entered home without floor protection — assistant left black streak on light beige carpet; no acknowledgment cited in the review.
Cited in 1 of the 44 reviews we analyzed.
Follow-through gap: faucet parts taken for ordering, no callback for 2 weeks; owner told customer 'they don't do that' after holding the faucet.
“Randy took my leaking Kohler faucet to order a part to repair or replace. After 2 weeks not hearing anything, I called. Cathy said they don't do that.”
Keep it in proportion: these concerns are cited in 4 of the 44 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“they were recommended to me by staff at home depot. Was remodeling the bath of a house I bought that was a mess. Cathy came and gave me a quote on doing the plumbing work. I accepted her quote and moved forward. When they came to do the work the staff had to leave at noon for a family issue (per my carpenter) and did not return that day. The following morning they returned and completed the work. When bill …”
“We chose Cathy Geary because of her local reputation and great prices. Her company was hired to rough in the plumbing for a full kitchen and bath in our basement. This is an extremely long story so I will cut to the chase. Bottom line, we came home after the work was completed and we had to evacuate our family from the home ( as per Dominion East Ohio Gas) due to a major gas leak and a flooded basement. To add …”
“Randy was great! Cathy, not so much! Randy took my leaking Kohler faucet to order a part to repair or replace. After 2 weeks not hearing anything, I called. Cathy said they don't do that. Imagine not making a call to Kohler to satisfy a long time customer! Hmmm, a plumber who doesn't do plumber stuff? I told her to return my faucet and I found another service that was all to happy to assist the very same day! Now I …”
Positive
“Jimmy and his associate were very helpful and got the job done quick and efficiently. Would recommend to anyone for plumbing needs. They were able to get people over in a timely manner and they were great about explaining and getting the problem solved quickly. Thank you for the great work would use them again.”
“Hands down best plumber in Wadsworth! Professional, experienced and very fair pricing. They just replaced all our PVC with PEX and I was pleased they used a brand that was white instead of the red/blue. Love supporting local businesses and this one is a gem! Respectful and treated us the way a good neighbor should.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Google 4.1★ but Yelp reviewers cite billing fraud and unprofessional owner conduct not reflected in Google aggregate — cross-platform gap warrants caution.
Should you hire Cathy Geary Plumbing Company?
Hire if
- You need fast same-day or after-hours response
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Cathy Geary Plumbing Company?
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Find plumbers near you
Cathy Geary Plumbing Companyisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Seville · Medina · Dalton · Litchfield