Butcher Plumbing llc
Plumber · Hurricane, WV · Open 24 hours per Google listing
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Our verdict
4.8 stars across 36 reviews (35 analyzed); 34 of 35 are 5-star. fair_pricing=8 and professional=19 are top themes; 1 of 35 reviews is a scathing 1-star citing poor workmanship from a specific tech.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 9 plumbers we've reviewed in Fairmont, WV · compare all →
Our opinion, based on the 35 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
fair_pricing in 8 of 35 reviews — quotes transparency cited across sewer line replacements, toilet calls, and service visits where no charge was applied when no plumbing issue found
3 cited reviews
“Second time we called we thought we had a water leak under our house; we did not have a leak under our house so they didn't charge us anything. Will definitely be calling these guys back for any plumbing issues in the future.”
“Outside sewer line replacement. Craig and Duane were very professional, and very reasonable price wise. They kept me informed and showed me progress along the way. Any issues that came up, they would stop and immediately tell me.”
“We called them at 10am on a Saturday about our issues and they were here to fix our issue by 3:30pm. They were even kind enough to call and update us about their ETA twice in the meantime.”
Sewer line expertise with real-time updates — camera-detected tree roots cleared in under 2 hours on a Saturday; outdoor sewer replacement completed with continuous progress updates
2 cited reviews
“We called them at 10am on a Saturday about our issues and they were here to fix our issue by 3:30pm. They were even kind enough to call and update us about their ETA twice in the meantime.”
“Outside sewer line replacement. Craig and Duane were very professional, and very reasonable price wise. They kept me informed and showed me progress along the way. Any issues that came up, they would stop and immediately tell me.”
1-year workmanship warranty offered — explicitly cited in 1 review alongside booties use and post-job cleanup
Cited in 1 of the 35 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Single 1-star review names a specific technician (Ernie) for poor work — with only 35 reviews, 1 negative tech-quality complaint meets the <25-review red flag threshold
“He and another guy just left my house after spending 5 hours replacing approximately 12' of 4" sewer line and charged over $500 to do it. Good God whatever you do DO NOT allow these people on your property”
1 of 35 reviews (1-star) specifically targets Ernie (brother-in-law tech) for poor quality — 5-hour sewer repair billed over $500 with outcome described as substandard
“He and another guy just left my house after spending 5 hours replacing approximately 12' of 4" sewer line and charged over $500 to do it. Good God whatever you do DO NOT allow these people on your property”
Keep it in proportion: these concerns are cited in 1 of the 35 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“When Craig started, he was a good solid guy. His brother in law Ernie, isn't worth 2 cents. He and another guy just left my house after spending 5 hours replacing approximately 12' of 4" sewer line and charged over $500 to do it. Good God whatever you do DO NOT allow these people on your property”
Positive
“Honest, reliable, knowledgeable, and fair prices. But the most impressive things about Craig are his communication skills, his empathy, and the respect that he gives. I’m a disabled veteran who has a couple of disabilities that most people have never heard of or can imagine. Without any hesitation, Craig showed consideration, respect, and willingness to get the job done while providing all of the accommodations …”
“Guys are very nice!! First time we called for a suspected plumbing clog. It wasn't a clog, we needed our septic drained so they didn't charge us the full $200 service charge. Second time we called we thought we had a water leak under our house; we did not have a leak under our house so they didn't charge us anything. Will definitely be calling these guys back for any plumbing issues in the future and CANNOT …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Should you hire Butcher Plumbing llc?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need a plumber who actually shows up when scheduled
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Butcher Plumbing llc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Fairmont