Burns Plumbing
Plumber · Lockport, IL
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Our verdict
4.0 stars across 16 Google reviews; 5 analyzed reviews split 4 five-star / 1 one-star. Sewer main crack repaired same day in below-freezing temps; sole negative review is about a driver running two cars off the highway — unrelated to plumbing work quality.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Major sewer line crack repaired same day: cracked main sewer line through foundation assessed, temporarily cleared within hours, and permanently fixed within days — in below-freezing temperatures per 1 of 5 analyzed reviews
1 cited review
“I had a major issue where my main sewer line from my house through the foundation cracked and backed up the plumbing in my whole house..on my wife's birthday to top it off!. I called Burns plumbing and the owner Sean Burns responded within an hour and came out the same day. He assessed the problem, got my drain temporarily cleared and then was back within a few days to get it permanently fixed.”
Flexible scheduling on commercial projects: accommodated Covid-driven schedule changes throughout a multi-month project without issue per 1 of 5 analyzed reviews
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review (unrelated to plumbing): company truck driver allegedly ran two vehicles off I-55 on separate occasions — raises questions about company conduct, though work quality reviews are positive
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Your driver of the lift gate truck ran two cars off of I-55 today on two separate occasions! Great company morality ! One of them was ME!”
Positive
“Trustworthy, top quality work and very helpful. We wouldn't use anyone else, so pleased they were recommended to us by another satisfied customer.”
“I didn't use this company but would have if they were closer to where I lived. I ended up meeting an owner of the company at a construction site in Lakemoor not long ago. I was having a problem finding a plumber or getting one to call me back and saw this company's trucks at a construction site. The only reason I stopped was because someone was getting tools out of a truck while another guy was talking to him and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 16 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Burns Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Burns Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Burns Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Homer Glen · Orland Park · Plainfield · Aurora