Bueno Plumbing and Rooter
Plumber · Milpitas, CA · Open 24 hours per Google listing
Our verdict
4.9 stars across 160 reviews (5 analyzed); 1 of 5 is a 1-star with 2 missed appointment windows and no proactive communication. Leak detection praised as finding hidden issues 2 other plumbers missed.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Advanced leak detection technology — found a hidden pipe leak behind a wall that 2 prior plumbers missed, cited as saving significant water damage costs
1 cited review
“Extremely impressed with their leak detection technology. They found a hidden pipe leak behind our wall that two other plumbers missed. Saved us a fortune in potential water damage!”
Responsive office — owner Kevin Bueno personally messaged back; office called within 10 minutes to schedule; job quoted and executed next day
1 cited review
“I messaged Kevin Bueno personally and his office called us within 10 minutes to setup an appointment! They were fast and efficient with their work! Edgar came out quoted them for the job and came the next day to fix the issue.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 consecutive missed appointment windows with zero proactive communication in 1 of 5 analyzed reviews — at <25 review threshold, 1 scheduling-reliability complaint = flag
“This company missed both of my scheduled appointment windows. They didn't show up yesterday during the time they promised and only contacted me after I reached out first. They said they would come first thing this morning, but again, they failed to arrive during the stated window and provided no update.”
Missed 2 appointment windows with no proactive communication — customer had to initiate contact both times; eventual quote came in higher than expected
“This company missed both of my scheduled appointment windows. They didn't show up yesterday during the time they promised and only contacted me after I reached out first. They said they would come first thing this morning, but again, they failed to arrive during the stated window and provided no update.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Update: The technician arrived about an hour late but was thorough and found an additional crack another company missed. However, after missing two appointment windows with no proactive communication and providing a much higher-than-expected quote, we decided not to move forward. This company missed both of my scheduled appointment windows. They didn’t show up yesterday during the time they promised and only …”
Positive
“We've used Buenos services several times in the past couple of years. Always happy with their people and performance. Today, Kevin quickly cleared a difficult clog in the toilet -- after 2 days of my amateur attempts.”
“My parents needed some piping fixed under the house which was causing a water leak. I messaged Kevin Bueno personally and his office called us within 10 minutes to setup an appointment! They were fast and efficient with their work! Edgar came out quoted them for the job and came the next day to fix the issue. We will be using Bueno Plumbing for any future needs and will be recommending him to anyone who needs a …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 160 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Bueno Plumbing and Rooter?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Bueno Plumbing and Rooter?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Bueno Plumbing and Rooterisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: San Jose · Saratoga · Mount Hamilton · Morgan Hill