Brenneco Plumbing
Plumber · Lafayette, IN
Our verdict
Fast, friendly technicians with strong workmanship on routine jobs, but pricing transparency issues and inconsistent service quality on complex work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 13 plumbers we've reviewed in Lafayette, IN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional responsiveness and punctuality: showed up minutes early with quote generated within minutes of departure
1 cited review
“Showed up minutes early, quote generated within minutes of departure.”
3 of 5 reviewers praised technician professionalism and friendliness, particularly Mike and Max
1 cited review
“Showed up minutes early, quote generated within minutes of departure.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Competitive pricing when accurate: one reviewer noted rates were competitive with final charges matching initial quote with no surprises
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Upselling pattern: 1 of 5 reviews explicitly documents pressure to purchase expensive unnecessary equipment; pricing fairness score of 55 indicates inconsistent practices
“Tried to sell me $2900 system when I needed routine battery replacement.”
Red flag
Quality control inconsistency: long-time customer reports recent decline in service standards with improperly completed water heater work, contradicting their earlier positive experiences
“Water heater job not done properly, poor follow-up and dismissive approach.”
Aggressive upselling: attempted to sell $2,900 complete sump pump system replacement when customer only needed routine $200-400 battery replacement
“Tried to sell me $2900 system when I needed routine battery replacement.”
Poor follow-up and dismissive customer service: when customer raised concerns about water heater installation quality, company redirected blame rather than addressing the actual technical issue
“Water heater job not done properly, poor follow-up and dismissive approach.”
Inconsistent discount policy: repeat customer was offered discounts on two prior occasions but later told company has a 'no-discount policy'
“Water heater job not done properly, poor follow-up and dismissive approach.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I’ve been a loyal customer of Brenneco for several years, but my recent experience was highly disappointing. Misguided and Poor Follow-Up: After Brenneco's service, the remediation technician complained the water heater job was not done properly. I brought these concerns with Brenneco expecting them to hear me out and provide guidance. Instead, Becky asked me to share documentation and qualifications for the …”
“Tried to sell me a $2900 complete sump pump system replacement, when all I needed was a routine backup battery replacement. At the time, I was pretty clueless about how the system worked. Pump was working, but a warning light/sound was on. Plumber looked at it for”
Positive
“I'm very happy with the service Brenneco provided to review the cleanout of a sewer line in West Lafayette, and to provide recommendations for a solution. The technician who we met (Mike) was very friendly, knowledgeable of what he was seeing, and thorough in his recommended solution. Very prompt, friendly, showed up a few minutes before the scheduled appointment, and had the quote generated within minutes of …”
“Max and Mike removed my old water heater and installed a new tank less water heater. They did a good job and were friendly and professional. While I think it was still a little pricey, it was still cheaper than Anderson heating and air conditioning.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 176 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2025.
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