Best Plumbing
Plumber · Shoreline, WA · Open 24 hours per Google listing
Our verdict
Exceptional workmanship and reliability with a serious pricing transparency problem—get a written estimate before any service call.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Lynnwood, WA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Expert workmanship consistently praised across 4 of 5 reviews, including plumbing inspector certification of quality
3 cited reviews
“None of his work has failed; plumbing inspectors said it was expertly updated.”
“Mitch and crew were excellent, communicative, respectful, and highly skilled.”
“Collin has never disappointed or let me down over many years.”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Long-term reliability: two reviewers cite 18+ years of service with zero failed work
2 cited reviews
“None of his work has failed; plumbing inspectors said it was expertly updated.”
“Collin has never disappointed or let me down over many years.”
Strong communication and professionalism on major projects, with detailed progress updates over multi-week timelines
1 cited review
“Mitch and crew were excellent, communicative, respectful, and highly skilled.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fast response to emergencies: 24-hour turnaround on sewer line diagnosis mentioned
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Billing without informed consent: customer was charged nearly $500 for a service call without being informed of diagnostic fees upfront or signing authorization, violating Washington State Consumer Protection Act per reviewer's citation
“Billed $500 for 45-minute visit with no repair completed, no authorization given.”
Red flag
Poor follow-up process: invoice issued before any meaningful communication about findings or costs, forcing customer to dispute through collections rather than resolving via phone call
“Billed $500 for 45-minute visit with no repair completed, no authorization given.”
Severe pricing transparency issue: $500 billed for 45-minute diagnostic visit with no repair completed, no prior authorization, and no advance disclosure of service call rate
“Billed $500 for 45-minute visit with no repair completed, no authorization given.”
Unprofessional collections practices: collections representative used threatening tone when customer disputed unauthorized charges
“Billed $500 for 45-minute visit with no repair completed, no authorization given.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I am submitting this as a formal complaint regarding a recent service call and subsequent billing. I contacted Best Plumbing to come out and replace a faucet cartridge. I already knew what the issue was. A technician came to the property and spent approximately 45 minutes attempting to locate the replacement cartridge on his phone. He was unable to find it and stated that his office would contact me within a couple …”
Positive
“Best Plumbing replaced my main water line, and the experience was outstanding from start to finish. The work was done with care, professionalism, and attention to detail, and it’s clear the team takes great pride in their workmanship. Mitch, the project manager, and his crew were excellent, communicative, respectful, and highly skilled. I have no complaints, only appreciation for a job exceptionally well done. I …”
“We recently hired Best Plumbing to diagnose and repair a serious issue with our main sewer line, and the entire experience was outstanding from start to finish. It began with a gurgling first‑floor toilet. Best Plumbing responded within 24 hours, removed the toilet, protected our wood floors, and both snaked and scoped the line. They reinstalled the toilet, cleaned the area thoroughly, and left the powder room …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 798 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Own Best Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Lynnwood · Bremerton · Port Gamble · Issaquah