Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaning
Plumber · Fort Worth, TX · Open 24 hours per Google listing
Our verdict
73 of 100 analyzed reviews are 5-star but 20 are 1-star with pricing complaints. Reviewers cite $5,000 quote on a leak fixed elsewhere for $1,000, $500/hour billing, and a 'prompt promise' that only applies to first visit.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Saturday water heater diagnosis with parts ordered same morning and installation finished same afternoon
Cited in 1 of the 100 reviews we analyzed.
Multi-step sewer system project — Chris F. came back personally when subcontractors needed re-direction
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pattern of pushing unnecessary repipe — 'no matter what the problem they are programmed to tell you they need to do all new pipes'
“no matter what the problem they are programmed to tell you they need to do all new pipes, and then the price is triple the cost of any other plumbing company.”
1 more cited review
“These guys quoted me $5,000+ for a leak....coming up with involved overhauls that they "recommended."”
Red flag
Faucet replacement deception reported — service tech allegedly reattached the broken faucet to appear fixed while homeowner was at work
“The service man lied to my family member telling them the job had been completed. He put the broken faucet back on and made it appear that it had been replaced.”
Red flag
Multiple return visits for the same toilet flapper issue, each charged, ultimately not resolved
Cited in 1 of the 100 reviews we analyzed.
Quote inflation flagged by multiple reviewers — one received a $5,000+ quote on a leak that a second plumber fixed for $1,000; another reports $500/hour billing
“These guys quoted me $5,000+ for a leak....coming up with involved overhauls that they "recommended."”
1 more cited review
“no matter what the problem they are programmed to tell you they need to do all new pipes, and then the price is triple the cost of any other plumbing company.”
'On time or we pay you' guarantee applies only to the initial estimate visit, not the actual repair — caller waited 2.5 hours past the booked window
“This company promotes itself as the prompt plumbers. They advertise they're on time or they pay you. They don't tell you this only applies to the initial visit to quote the job. It doesn't apply to when they're actually doing the work.”
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“BEWARE: These guys are crooks. The appeal that attracted me to them is that they are usually pretty available - especially weekends. These guys quoted me $5,000+ for a leak....coming up with involved overhauls that they "recommended." And, their story/persuasion was pretty compelling - that, they are good at However, the magnitude of the estimate and the work did not smell right. So, I got a second opinion. …”
“I wish I could put ZERO!! Without a doubt, one of the worst WORST companies that I have ever dealt with and that's saying a lot since I've been a professional Realtor for 23 years. The biggest shysters in the world! Had a water heater problem, venting into the attic that they installed! I called them initially, sent them the inspection result pictures so they would know beforehand what was needed, told me that …”
“No, I was not satisfied with my level of service. The whole experience was not the level of service I would expect to receive when paying this amount of money. Some of the issues are listed below: -Pricing changed during the install due to plumber not checking to make sure the line he cut was connected to anything else besides the backyard hydrants. He cut the line for the backyard which was also connected to the …”
Positive
“David Crow and his crew at Ben Franklin Plumbing are absolutely amazing to work with! Very accommodating, trustworthy, knowledgeable, honest, and fair. Highly recommend their services! Thank you for always taking great care of me!”
“Chris F. from Benjamin Franklin plumbing has been very patient and informative about the work that needed to be done in our sewer system. He made sure everyone did what they were supposed to do or he came by and took care of it himself. He made sure we had options and skilled people for what they did not do. All in all we are very pleased with the project and its completion.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google reviews skew positive (73/100 5-star) while Yelp 1-star reviews cluster around pricing, deceptive billing, and quotes for unnecessary repipes — discrepancy worth flagging for emergency callers.
Should you hire Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaning?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaning?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaningisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Fort Worth · Arlington · Haslet · Azle