Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaning
Plumber · Arlington, TX · Open 24 hours per Google listing
Our verdict
4.8 stars across 432 reviews (100 analyzed) but 8 one-star reviews flag $99 trip fees with no fix, $680 toilet-pull quotes, and one homophobic-tech complaint.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Arlington, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Sunday emergency dispatch documented on a water heater call with thorough explanation of options
1 cited review
“Thank you for getting everything set up for my emergency on a Sunday evening.”
Workmanship cited in 20 reviews including a water-heater fix and same-day plumbing+HVAC maintenance with on-site coil sourcing
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Tech reported as 'rude' and 'homophobic' on a same-day Yelp 1-star call where another company resolved the issue
“The sent someone out that was rude and telling us we needed services that we did not need, he lost his temper and was homophobic, fortunately anther company came out the same day and correctly diagnosed the issue with great compassion.”
Red flag
8 one-star reviews in the 100-review sample (review consistency 0.697) with repeating pricing and workmanship complaints
“he quoted $180 to fix the toilet, and he said that if Auging it didn't work then it would be $680 to pull the toilet. He attempted to Auger the toilet and didn't get any results.”
2 more cited reviews
“we paid for him to stop the leaks from the pipes underneath the sink. Put all new piping in and still he didn't even go back to make sure it wouldn't leak and yep it still leaking from the pipe.”
“The sent someone out that was rude and telling us we needed services that we did not need, he lost his temper and was homophobic, fortunately anther company came out the same day and correctly diagnosed the issue with great compassion.”
Cited in 4 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Expensive complaints recur (3 expensive theme hits): a $680 toilet-pull quote and a $99 trip fee with no fix flagged in Yelp 1-stars
“he quoted $180 to fix the toilet, and he said that if Auging it didn't work then it would be $680 to pull the toilet. He attempted to Auger the toilet and didn't get any results.”
Cited in 2 of the 100 reviews we analyzed.
Workmanship complaints from 2 Yelp 1-stars: PVC pipes still leaking after install and tech without faucet knowledge
“we paid for him to stop the leaks from the pipes underneath the sink. Put all new piping in and still he didn't even go back to make sure it wouldn't leak and yep it still leaking from the pipe.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“A few years ago they came out to replace a leaking drain. About a year later, it started leaking. They came out and repaired the leaking drain. It's now leaking again and the warranty is expired. I suspect they halfway fix things so that it fails again. It is a bad business practice to keep returning customers. How halfway do you have to repair or replace something that won't even make it out of the warranty period, …”
“So I have a broken line and they came over to see what was going on. A lot of problems are going on but we paid for him to stop the leaks from the pipes underneath the sink. Put all new piping in and still he didn't even go back to make sure it wouldn't leak and yep it still leaking from the pipe. So I don't know but if you can't even put together PVC pipe properly shouldn't be a plumber. I even asked him to check …”
“*** UPDATE *** The office manager called me, and was very set on trying to "educate me" on how his practices were ethical, and defend his company. If I could give negative stars after that interaction I would. At the end of the day, these guys are rip off artist, don't use them. ***** End Update ***** I had a slow flushing toilet, I called them to come out. The guy who came was very professional. However, …”
Positive
“Curtis was very professional and fixed our hot water heater promptly. I would definitely recommend Curtis.”
“Friendly, timely, and efficient service. Was able to pin point the issue and fix it quickly.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Multiple Yelp 1-stars (2021-2023) document tech misconduct and quote-vs-deliver gaps that the 4.8 Google headline rating obscures.
Should you hire Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaning?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing, Water Heaters, & Drain Cleaning?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Arlington · Fort Worth · Venus