Benjamin Franklin Plumbing of Pittsburgh
Plumber · Pittsburgh, PA
Our verdict
Excellent emergency responders with standout communication, but pricing transparency issues and occasional aggressive upselling create friction.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Pittsburgh, PA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviews praise fast response and prompt scheduling, critical for emergency calls
4 cited reviews
“pricing was very competitive”
“prompt, communicative, clean and reasonable”
“Quickly got a new part and fixed at no extra cost”
“explained everything in simple terms, making sure I understood”
4 of 5 reviews highlight clear communication and transparent explanations of work and pricing
4 cited reviews
“explained everything in simple terms, making sure I understood”
“pricing was very competitive”
“Quickly got a new part and fixed at no extra cost”
“prompt, communicative, clean and reasonable”
3 of 5 reviews mention competitive pricing and willingness to absorb repair costs when technician error occurs
2 cited reviews
“pricing was very competitive”
“Quickly got a new part and fixed at no extra cost”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews alleges dishonest billing practices: technician broke a valve during repair but company charged customer for fixing their own damage, and office disputed removal of diagnostic fee
Cited in 1 of the 5 reviews we analyzed.
1 review documents inconsistent handling of visit fees, with office staff contradicting initial fee-waiver promises
Cited in 1 of the 5 reviews we analyzed.
1 review reports technician pushed whole-home water filtration system despite customer declining the upsell
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Felt dishonest. Called them to repair a pinhole leak; the technician they sent out broke a valve while repairing the pinhole leak and they insisted that they charge me for the extra work to repair the valve (even though the technician admitted he'd broken it). They initially told me there was a $60 visit fee that would be automatically taken off if I had them do the repair; their office also tried insisting that I …”
Positive
“I am very happy with the quality of the service and professionalism of John F. While he looks very young, he demonstrated old-school customer service level and expertise, explaining everything in simple terms, making sure I understood what he was going to do, the cost, the process, and everything in between. Such a contrast with a competitor company who canceled my appointment’s on the day of service without …”
“We had a great experience with Ben Franklin Plumbing. They came out quickly to provide an estimate, and their pricing was very competitive. Even on short notice, they were able to get us scheduled promptly. The job was completed sooner than expected, and they handled all of the township requirements, which made the process so much easier for us. We were very pleased with their service and will definitely use them …”
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The rating picture
Small sample — we've analyzed only 5 of 620 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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