Benjamin Franklin Plumbing of Pittsburgh

I am very happy with the quality of the service and professionalism of John F. While he looks very young, he demonstrated old-school customer service level and expertise, explaining everything in simple terms, making sure I understood what he was going to do, the cost, the process, and everything in between. Such a contrast with a competitor company who canceled my appointment’s on the day of service without telling me and not even apologizing for the mess up. Highest praise to Benjamin Franklin plumbers!

We had a great experience with Ben Franklin Plumbing. They came out quickly to provide an estimate, and their pricing was very competitive. Even on short notice, they were able to get us scheduled promptly. The job was completed sooner than expected, and they handled all of the township requirements, which made the process so much easier for us. We were very pleased with their service and will definitely use them again in the future.

Estimate for utility sink removal and replacement did a great job of breaking down the work entailed and the price point for each. Easy to understand. He was on time. Installation went great. There was a small leak detected in one of the parts. Quickly got a new part and fixed at no extra cost. Colin did a great job of all the work requested over the past several days.

Felt dishonest. Called them to repair a pinhole leak; the technician they sent out broke a valve while repairing the pinhole leak and they insisted that they charge me for the extra work to repair the valve (even though the technician admitted he'd broken it). They initially told me there was a $60 visit fee that would be automatically taken off if I had them do the repair; their office also tried insisting that I pay the extra $60 fee and "didn't know anything about removing the charge". The technician they sent kept insisting that rather than repairing the pinhole leak that we should get a whole-home water filtration system. I told him I appreciated the information but he kept shoving the upsell. Left a really bad taste in my mouth.

The guys did an excellent job with our sewer line. They were prompt, communicative, clean and reasonable. We would definitely recommend them and use them again!