Benjamin Franklin Plumbing of Marietta
Plumber · Marietta, GA · Open 24 hours per Google listing
Our verdict
Technicians arrive early, complete flawless work, and explain everything clearly—Gene and Ryan have earned enthusiastic repeat customers.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Consistent early arrival and prompt service: 2 of 5 reviews specifically mention technicians arriving earlier than scheduled or on time
2 cited reviews
“The pricing was very reasonable and technician arrived earlier.”
“He took the time to explain the system and answer all our questions.”
Flawless workmanship with meticulous cleanup: 3 of 5 reviews praise installation quality and post-job cleanliness
3 cited reviews
“The install was completed flawlessly! The cleanup afterwards? Even better.”
“Ryan was able to figure it out over the phone and quickly got a better one.”
“He took the time to explain the system and answer all our questions.”
Responsive problem-solving: Technician diagnosed issue over the phone and sourced replacement part same-day without customer callback delays
1 cited review
“Ryan was able to figure it out over the phone and quickly got a better one.”
Patient communication and education: Multiple reviewers note technicians took time to explain systems and answer questions thoroughly
2 cited reviews
“He took the time to explain the system and answer all our questions.”
“The install was completed flawlessly! The cleanup afterwards? Even better.”
Fair pricing with promotional offers: Customers appreciated reasonable rates and seasonal specials
2 cited reviews
“The pricing was very reasonable and technician arrived earlier.”
“The install was completed flawlessly! The cleanup afterwards? Even better.”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Pleased with the promptness and quality of service provided by Gene. I am happy to take advantage of the promotional rate for the annual tankless water heating cleaning service. The pricing was very reasonable and as a bonus the Technician Gene arrived earlier and completed the work in a professional manner. Will certainly recommend this company and Gene for Plumbing needs.”
“Another great job by the Benjamin Franklin Plumbing (BFP) team! We decided to upgrade the original toilets in our home by taking advantage of a 'Spring Break' toilet replacement special that BFP was offering. The technician that we were assigned was John Sullivan. As always, BFP will always let you know the name of your technician, provide you with their photo, and give you a pretty cool bio on them as well. John …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 93 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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