Lancaster Plumbing, Heating, Cooling & Electrical
Plumber · Lancaster, PA
Our verdict
Excellent emergency responsiveness and communication with skilled technicians, but watch out for occasional careless workmanship that damages property during jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Lancaster, PA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Outstanding emergency responsiveness and same-day service availability—multiple reviewers praise quick scheduling and punctual arrivals even in urgent situations
1 cited review
“He took the time to explain everything clearly and thoroughly, which made a huge difference.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
4 of 5 reviewers specifically highlight excellent technician knowledge and clear explanations of work and system maintenance
3 cited reviews
“Quality of the work is also worth every penny.”
“Robert has provided service in the past and was awesome on this project.”
“He took the time to explain everything clearly and thoroughly, which made a huge difference.”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Long-term customer retention and repeat service requests indicate sustained satisfaction with staff and quality
2 cited reviews
“Quality of the work is also worth every penny.”
“Robert has provided service in the past and was awesome on this project.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews (20% of sample) reports significant property damage during service with apparent attempt to conceal the damage—concerning pattern for small sample size
Cited in 1 of the 5 reviews we analyzed.
One 2-star review documents property damage (floors) during routine washer valve installation, followed by inadequate repair attempt and lack of accountability
Cited in 1 of the 5 reviews we analyzed.
Careless workmanship details: technician failed to remove shipping bolts from new washer before operation, requiring second visit that compounded floor damage
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Had a plumber come out to fix a water valve for my washer 3in1. He was able to move my new washer into the space I needed(was charged for this). During the process he damaged my floors. I didn’t noticed it until I moved out the dryer. When I tried to use the washer it started shaking I noticed he forgot to take the shipping bolts out so he came back out the next day and while moving the washer again he made the …”
Positive
“I’ve been using Lanc Heating and Plumbing since I got my house a few years ago. They provide the best customer service all around. They’re honest, kind, and personable. They also educate so you don’t damage your equipment and can keep maintenance up to par. Quality of the work is also worth every penny. I highly recommend them if you’re in the market for any of the services they provide.”
“I have been a customer of Lancaster Plumbing, Heating, Cooling & Electrical for several years. The Customer Service representatives are very professional and courteous. Their technicians have been wonderful! My latest need was a 29+ year old well pump that was sending warning signs that the end is near. My water system tech (Robert R.) was/is awesome! Robert has provided service in the past on other plumbing …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 3,130 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Lancaster · Manheim · Elizabethtown · Martindale