Benjamin Franklin Plumbing of Denver
Plumber · Westminster, CO · Open 24 hours per Google listing
Our verdict
4.8★ across 2,952 reviews with 97 of 100 analyzed rated 5-star; strong across water heaters, faucets, and toilets but 2 reviews flag surprise fees and inflated quotes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Westminster, CO · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
97 of 100 analyzed reviews are 5-star; named techs (Christian, Ilija, Dylan, Ivan) cited in 8+ reviews for on-time arrival and thorough walkthroughs.
1 cited review
“Had an emergency with our water heater springing a major leak. All three service technicians (Christian, Tony, & Dylan) did a great job! Super fast response, very friendly, and professional.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Water heater installs in tight spaces cited in 3 reviews; competitive pricing confirmed by reviewer whose son works in the industry.
1 cited review
“Had an emergency with our water heater springing a major leak. All three service technicians (Christian, Tony, & Dylan) did a great job! Super fast response, very friendly, and professional.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Same-day service mentioned in 8 of 100 reviews; Ilija honored a firm quote despite unexpected complications on a major exterior sewer job.
1 cited review
“Not only did Ilija Kostadinov give me a reasonable estimate/quote, he stood by it 💯%! Some hiccups developed and he never hiked up the price. The work was completed in a timely manner.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing opacity flagged: reviewer received $3,998 quote for customer-supplied system install and could not get itemized breakdown before paying the $50 dispatch fee.
“Want to start of by saying the tech was very polite... The outrageous quote they gave me was for $3,998.00 (with me supplying the system). In addition to this I still had to pay the 50 dollar”
2 reviews cite surprise fees: one quote came in at $3,998 for a water conditioner install (customer supplying unit), plus a $50 inspection fee.
“Want to start of by saying the tech was very polite... The outrageous quote they gave me was for $3,998.00 (with me supplying the system). In addition to this I still had to pay the 50 dollar”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Want to start of by saying the tech was very polite... Now to the bad... Called setup an appointment for a quote for a Water Conditioner install. Right off the bat it got off on the wrong foot with the technician being told this was a simply plumbing inspection not a quote. I already have the system in hand with instructions and everything ready to go. I just wanted the expertise in regards to the installation as I …”
“Normally I'm not one to leave 1 star reviews but this time i have too. I'm an HOA community manager and called Benjamin Franklin to handle a homeowner without water, i informed them that this homeowner was without water for 2 full days already and i needed someone out there ASAP. Waited 2 hours and decided to call back after id received no phone call from dispatch, i wanted to give them a 2nd contact # besides the …”
“Scheduled an 8–12 window. Nobody showed… plumbing can get caught up/run behind, I get it. What I don’t get is the zero communication. Called at noon and was told I was next in line. Called again when no one showed and spoke to a supervisor, who let me know their system had bumped me to a 4–6 window. First I’d heard of it. A two-minute phone call would have gone a long way. That’s the whole job. Omar, the …”
Positive
“Both Ilija and Dylan were great! Ilija first came as we did not have hot water. He handled that problem efficiently and then checked all 4 bathrooms, kitchen and laundry room. Ilija identified quite a number of items that needed replacement and since our home is older it was very good to be made aware of those issues. Dylan then came a couple of days later and fixed all of the problems in one day! He worked all …”
“The hot water tank was installed in an extremely tight space. They navigated the puzzle with out a problem. Work was well done and complete”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire Benjamin Franklin Plumbing of Denver?
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing of Denver?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Westminster · Longmont