Benjamin Franklin Plumbing
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 85 reviews
Our Verdict
#6 of 20 in Louisville, KY
- Emergency and same-day calls
- Budget-conscious homeowners
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need detailed walkthroughs and written estimates before work starts
Caution if: You need rock-bottom prices with zero flexibility on the quote
How they score across what matters
Based on 76 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 85 Reviews Tell Us
Emergency Response
Fast_response theme in 17 of 76 reviews; water heater installed in under 24 hours for rental property cited
Emergency and same-day calls
What To Watch Out For
Not enough data to identify weaknesses
1 review mentions membership programs or upselling
Upselling concerns
Pricing
Pricing transparency cited — competitor quotes of $1,095, $625, and $606 vs this company's accepted bid
Customer reviews
Reviews from Google, Yelp & more
Dan and his team did a fantastic job helping me with an emergency plumbing repair. They didn't have any openings in the schedule, but they were able to get someone to our house after normal closing hours to fix a major sink clog for me. They did great! Solid work, good cleanup, and reasonably priced. I love these guys!
Benjamin Franklin is very professional and top notch with customer service. We had a wonderful experience with Stella whom is very organized, upbeat and a great communicator. Anthony and Mark came out and replaced our tankless water heater along with installing a Halo5 conditioning treatment. Explained everything very thoroughly and were so nice. We are very pleased with the results and could tell right away the difference in our water quality. We just moved here and were pretty nervous at first about needing new plumbers. Benjamin Franklin squashed all our fears and we are so relieved to know that we can trust them for our future services! Great job guys, thank you so much! 👏
Anthony arrived and started on the job at hand. He explained what he was doing and why. He is very polite, helpful about different things I asked him. This company is very reasonable on their work prices. I sent text to other companies and they never responded back to me but this company did respond back to me in a timely manner. Other companies quoted me prices like $1,095 - $625 - $606 . This company I will have back to do my work from now on. Thanks again for your reasonable quote and workmanship. Louie
Our experience began with Stella. she was a delight to work with to get someone out to look at the job. We wanted a natural gas line tied into our existing service then run outside for a Grill and a Blackstone. Mark Griffin came out and was more than friendly and reviewed what we needed. within 30 minutes he shot us an estimate which was about 1/3 what some of the corporate plumbing houses quoted us. we scheduled and Mark was on time with all the tools supplies he needed. Mark went right to work and when he was done he walked me through the installation start to finish. Mark was working next to our water heater and saw that it was > 21 years old and made a heartfelt suggestion that we consider replacing it soon. he gave us a realistic quote and now we need to decide when to have him back. I can not express enough the appreciation for the knowledge and professionalism that both Mark and Stella provided!
If you’re looking for a plumbing company you can trust, look no further. This is the one you want on your side. The owner is an upstanding businessman who genuinely cares—not just about getting the job done, but about people. He treats both his employees and his customers with respect, honesty, and integrity. You can tell right away that he’s dedicated to doing things the right way. No shortcuts, no upselling—just honest work done with excellence. He stands behind everything his team does, and it shows in the quality of their work and the satisfaction of their customers. It’s rare these days to find a company where you feel completely confident from start to finish, but that’s exactly what you get here. If peace of mind, professionalism, and top-notch service matter to you, this plumbing company is the one to call.
I have called Benjamin Franklin plumbing now for several jobs and they are now my go to plumbers for all my projects. They are replumbing an entire house for me and also have promptly come for even a small job such as hooking up my gas stove for an investment property and install a water heater for an apartment building that I needed done quick. They had it installed in less than 24 hours so the renter would not be without hot water. Anthony has gone above and beyond with his customer service and explains everything thoroughly. Its hard to find a company that has fair pricing, reliability and good quality... which are the 3 things im always looking for. Anthony has met all those wishlist items and im extremely pleased to have found them. Thank u guys!!!!!!!! 💓
Anthony is hands-down the best plumber I’ve worked with! He’s helped me on several occasions, and every time, the work is done quickly, professionally, and right the first time. At my old home, he replaced the entire sewer line that previously had clay pipes that were root bound. At my new home, he repaired and inspected all the toilets, installed our dishwasher, and later replaced our water heater. What really stands out is that Anthony explains what he’s doing, gives helpful tips on maintenance, and clearly knows his trade inside and out. He’s reliable, efficient, and takes pride in his work. I wouldn’t call anyone else for plumbing needs—highly recommend!
Benjamin Franklin Plumbing exceeded my expectations! From the moment I called, their team was professional, courteous, and quick to respond. The technician arrived right on time, explained everything clearly, and got the job done efficiently. I really appreciated the respect they showed for my home—everything was left spotless when they finished. It’s rare to find a company that delivers both top-quality service and genuine customer care, but Benjamin Franklin Plumbing does just that. I’ll definitely be using them again and highly recommend them to anyone needing reliable plumbing services!
I had the pleasure of having Andrew as my technician! Not only was he knowledgeable, he went over and beyond to try and accommodate me when we ran into issues with getting my new toilet installed. The company made my issue a priority and did what they could to get my secondary appointment an urgency . Everyone that I have made contact with in this company has been extremely helpful and friendly, Benjamin Franklins Plumbing will surely be one that I go to for all my plumbing needs thus forward. Love your experience? Share this
Dan is the man!!! He treats you as a human first and then handles business after. I called him in distress when I had an unidentified water leak and he helped navigate the rest. Took the weight off me and handled next steps. Not to mention, patient. Had to fight with my insurance company over an invoice, never pressured me to pay and figure it out. Gave me the time I needed to address the situation and correct. Would recommend this place a thousand times over. Thanks Dan and team!!!!
From the moment I called, Dan was very professional, he got us a quote and was able to get someone out the same day to repair our kitchen facuet. Nolan showed up shortly after my call to Dan. Nolan was very professional and got the work done quickly. Nolan also inspected our hot water heater free of charge and gave us a very reasonable quote for repairs. We will definitely use Benjamin Franklin Plumbing for our future plumbing needs. Thanks again, Dan and Nolan. Great work!
Very professional, polite, extremely knowledgeable, and trustworthy. Being a single woman… most repairmen come in with a sales pitch and feel the need to over exaggerate the urgency of anything to make a sale… Not these guys!!! I know it’s hard to believe… this is an honest bunch. They come in…done the job right…cleaned behind themselves. I have recommended them to my daughter….I have put their contact in my phone.
We had a gas line ran to our fire place. Andrew and Anthony were awesome! Both are very knowledgeable and patient with all our questions, they explained all to us and showed us what we needed to do. I had several estimates. They had better price that comes with a guarantee. I would highly recommend them. Benjamin Franklin plumbing, they are great. Thank you both!
Professional, honest and down to Earth, is the best was to describe Benjamin Franklin Plumbing. Anthony always explains everything, is honest and trustworthy. He has completed several jobs for me and I’ve always been highly satisfied. If you are needing a company that is honest and does incredible work, you can always count on Benjamin Franklin Plumbing!
I was very impressed with Nolan he was experienced, very polite and professional. He not only fixed my broken pipe he also did some extra maintenance in the area without me asking and at no extra charge. I was very pleased with his work so I signed a maintenance agreement for them to become my plumbing company and I will be requesting Nolan.
Business details
Service area
Based in Louisville. Serves 5 nearby cities within 20 miles:
Benjamin Franklin Plumbing