Benjamin Franklin Plumbing
Plumber · Largo, FL · Open 24 hours per Google listing
Our verdict
Benjamin Franklin Plumbing Largo: 91 of 98 analyzed reviews 5-star with workmanship=18 and fast_response=13; water heater installs dominate at 16 mentions; 5 reviews flag expensive pricing and 2 cite upsell/overcharge behavior.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Largo, FL · compare all →
Our opinion, based on the 98 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Emergency after-hours response strong — called at 9:20 PM on a holiday Monday, tech contacted within 30 minutes and arrived promptly; weekend sewer blockage cleared same afternoon
1 cited review
“Never a convenient time when water pipe breakages happen! Monday evening on a holiday. I called Benjamin Franklin at 9:20 pm with an emergency call. Tom K. was the service tech assigned. He contacted me within 30 minutes of my call to let me know he was enroute.”
Cited in 3 of the 98 reviews we analyzed — 2 cited reviews not excerpted here.
Water heater installs same-day with full scope — replaced, flushed tankless heater as bonus service, and explained maintenance care
1 cited review
“Outstanding new water heater purchase, removal and installation, all in one afternoon. Tom Kessinger is one heck of a professional. Tom did not over promise or under deliver.”
Cited in 3 of the 98 reviews we analyzed — 2 cited reviews not excerpted here.
Technicians skilled at root-cause investigation — Brandon traced Friday sewer blockage from unknown source by asking questions and identifying overlooked clues
Cited in 1 of the 98 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Upsell behavior documented: tech inspected water heater unprompted during a toilet call, then quoted $4,000 to replace two 4-year-old toilets — toilet still not fixed after visit
“I just needed my toilet fixed and Josh came in here and did everything but that. He even took apart the door to my water heater (why are you checking my water heater?) And my toilet still isn't fixed. Then this man has the audacity to quote me almost $4000.”
Pricing perceived as high in 5 reviews — one customer called pricing "high" for a 40-minute repair; "not the cheapest" noted even in positive reviews
Cited in 2 of the 98 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 98 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Stay away from this corporation. They are only interested in up selling and overpricing. Call your local plumber and save.”
Positive
“We had a great experience with Brandon. He came out quickly, was punctual and courteous, and took the time to listen before getting started. He replaced an old pipe that wasn’t up to standard with a much higher-quality solution and completed the job efficiently. The pricing was fair, and the workmanship was top-notch. It’s hard to find reliable professionals like this — highly recommend!”
“Tom was very helpful and professional as well as his employee he was training. Both provided us some other plumbing options and were pretty thorough. We decided to go with them in the initial visit, which we did not do with a couple other firms giving us bids. They made a very reasonable adjustment to their bid staying competitive and their knowledge and professionalism made the decision easy for us. They also came …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Benjamin Franklin Plumbing?
Best for
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing?
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