Benjamin Franklin Plumbing
Plumber · Greenville, SC · Open 24 hours per Google listing
Our verdict
4.8★ across 869 reviews with 84 of 100 sampled at 5-star but 13 at 1-star; surprise_fees flagged in 2 reviews and expensive theme in 5 — high quality work offset by pricing shock for some customers.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast emergency response: fast_response theme in 17 of 100 sampled reviews; same-day arrival for burst water lines and after-hours water heater failures cited explicitly.
2 cited reviews
“I had a basement flood caused by a broken water line, and the team at Benjamin Franklin Plumbing came out right away. Their emergency plumbers responded quickly and had the water line repaired within an hour.”
“Sam was our technician and did a great job. He came out during a stressful situation with a failing water heater and no hot water, and even though it was late, he was professional, patient, and thorough.”
Strong workmanship detail: workmanship theme in 18 of 100 sampled reviews, with technicians who reorganize pipe systems, install safely, and thoroughly explain findings.
Cited in 3 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Surprise fees: $69 dispatch charge not mentioned upfront, then $800+ labor quote for a simple install — two separate reviews cite cost ambush after the tech arrives.
“They came fast, which I appreciated, but overall i felt a bit scammed. They charge a $69 fee just to come. We asked the lady on the phone what's the general price of this install and she didn't say. We paid $220 for the disposal, and so we were shocked when the man wanted $800+ JUST TO INSTALL IT.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
Damaged water heater installed without disclosure, noticed by customer a week later — tech and inspector both failed to mention it.
Cited in 1 of the 100 reviews we analyzed.
Pricing surprises cited in at least 2 of 100 sampled reviews: $800+ labor quote to install a customer-supplied garbage disposal; emergency rates not disclosed upfront by phone staff.
“They came fast, which I appreciated, but overall i felt a bit scammed. They charge a $69 fee just to come. We asked the lady on the phone what's the general price of this install and she didn't say. We paid $220 for the disposal, and so we were shocked when the man wanted $800+ JUST TO INSTALL IT.”
1 more cited review
“Sam was our technician and did a great job. He came out during a stressful situation with a failing water heater and no hot water, and even though it was late, he was professional, patient, and thorough.”
13 of 100 sampled reviews rated 1-star; unprofessional theme in 1 review citing damaged equipment installed without disclosure.
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Just a terrible experience all around. The drip pan on my water heater constantly had water in it after I replaced the elements. I presumed it was a faulty pressure release valve. I agreed to pay the "emergency" rate to have someone come out at 9 pm on a Sunday evening. The tech arrived promptly. He brought no tools, except for a knife, into the house and proceeded to unscrew the panels covering the elements …”
“The "unethical" plumber.I wish there was a "0" star rating. They installed a damaged...fell off a truck damaged water heater under my house and said NOTHING of the damage. I saw it the following weekend when I went under the house to look at it. Neither the tech or Quinton who inspected the job said anything to us. I called to complain and was told they would have to come look at it which they did one day and …”
“My first experience with BF Plumbing: 2019: They inspected to give me an estimate for running a water service line, they never called me back, even after more calls to them. Going elsewhere. Second Experience: Jun 2021: I just wasted $1564 with these guys. I had a water leak somewhere on an 800' water service line to my home & apartments. Before scheduling a visit, I asked lots of questions about their …”
Positive
“"I think Benjamin Franklin himself said it best: 'An ounce of prevention is worth a pound of cure,' but in my case, a call to Benjamin Franklin Plumbing was worth three times the cost of a water heater in saved 're-piping' fees! If you enjoy shivering in an ice-cold shower while a 'big box' store tries to convince you that you need to re-pipe your entire house for the price of a small yacht—by all means, call the …”
“I contacted Benjamin Franklin Plumbing regarding a recent issue with low water pressure. Their team was incredibly responsive, immediately prioritizing my concern and booking me the first available appointment. My technician, Hallam Cottingham V, was exceptionally professional and knowledgeable about my home's specific equipment. He immediately put me at ease with the dedication and care he applied to solving the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.8★ vs Yelp: 1-star reviews on Yelp cite damaged equipment installation and high pricing not flagged in Google reviews — negative Yelp signal more severe than Google average suggests.
Should you hire Benjamin Franklin Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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