Benjamin Franklin Plumbing & Drain Services of Duncanville
Plumber · Duncanville, TX · Open 24 hours per Google listing
Our verdict
Ben Franklin Plumbing Duncanville — 4.9 stars on 1,199 reviews; same-day scheduling with tech-on-way texts, garbage disposal installed and bathtub problem fixed within hours, but 3 Yelp reviews cite split-fee surprises and a free-estimate bait-and-switch.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day scheduling with 2-hour window and tech-on-way text — Athens arrived within 15 minutes of notification.
1 cited review
“They were able to schedule my appointment the same day and gave me 2 hour window. Which they called to make sure I was available and then also texted me and let me know my technician Athens was on his way. Athens was there within 15 minutes. He was very nice and professional.”
Technicians Jonathan and Hunter praised by multiple reviewers for thoroughness, explanation, and leaving job sites clean.
1 cited review
“Johnathan was my plumber. He was very friendly, professional, and let me know about my different options. He gave the pricing information upfront. He worked quickly and efficiently, and installed my new garbage disposal with no problems. Satisfied with my service.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Emergency weekend clog resolved early by Johnathan — polite and handled quickly.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Free estimate advertised but $139.50 in fees charged before any work — tech came without equipment to locate a pipe leak and made unnecessary wall holes.
“As noted with other reviewers, I'm speaking on the Duncanville location specifically. A few weeks ago, I had a pipe to burst in my kitchen. I checked out Ben Franklin's website before calling. The website stated that they provide free estimates, and the person I spoke to when I called, confirmed this. When the plumber/tech came out, he didn't have any equipment to locate the leak. So he made holes in the wall. I asked him to leave. The next day I received a bill for $”
Red flag
Phone staff complaint at Duncanville office — one reviewer describes rude call handling that required escalation to get service.
Cited in 1 of the 100 reviews we analyzed.
Pricing structure unclear at booking — website says free estimates but technician charged a $100 diagnostic fee on arrival in addition to a $39.50 service call fee.
“As noted with other reviewers, I'm speaking on the Duncanville location specifically. A few weeks ago, I had a pipe to burst in my kitchen. I checked out Ben Franklin's website before calling. The website stated that they provide free estimates, and the person I spoke to when I called, confirmed this. When the plumber/tech came out, he didn't have any equipment to locate the leak. So he made holes in the wall. I asked him to leave. The next day I received a bill for $”
1 more cited review
“This company is a rip off. I DO NOT RECOMMEND THIS COMPANY. The company quoted a Service Call of $39.50. Once the tech arrived, he said that diagnostic test is $100. This doesn't include the repair cost. SO what does the service call cover? This means that you have to pay $39.50 for them to come out and tell you that they are charging you $100.00 to tell you what's the problem. Just quote the Service Call is $139.50. NO THANK YOU.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Mary needs to either go to diverse and customer service training or retire. Her phone mannerism words cannot describe. I called needing a service tech to come out because of a leak in the kitchen I am unable to pin point the leakage. So, I called the number on the social media page, which routed to the McKinney office, which subsequently directed me to Duncanville. Mary stated she did not know where Balch …”
“We hire these professionals and trust them to do the right thing and charge you for their services based on the complexity of the work and labor. So when I call Ben Franklin plumbing after reading reviews. I thought this time I won't be taken advantage of. They replaced a strainer in kitchen sink, putty and tightened it in back. less than 1/2 of work. Charged me 342.00. I called and asked why so much. Mgr. Said I …”
“I had a guy come out on Wednesday and he said he'd get with his boss and they'd discuss what needed to be done and then call me back the following morning. Thursday came and went and he never called. I called Friday morning and asked why I hadn't heard anything and the she said she'd get ahold of him and have him give me a call back. I called back friday at a quarter to 4 and was told he was still out in the …”
Positive
“Jonathan from Ben Franklin was very professional and thoroughly explained all the steps which made very easy for deciding the type of work that I need him to carry out. He took care of the whole situation in timely fashion and left the area very clean and functional. A.G. Patel MD”
“Chris with Benjamin Franklin Plumbing came to our home in Midlothian to diagnose and clear a drain stoppage under our slab foundation. He was professional and courteous in addition to his technical skills. Chris diagnosed the problem quickly, provided insight to the issue, and explained how to avoid problems in the future. Lastly, the fee was very reasonable. Highly recommended.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.9 (1,199 reviews) vs. Yelp 1-star complaints about fee deception (free estimate + $100 diagnostic bait-and-switch) and rude phone staff, none of which surface in the dominant Google narrative.
Should you hire Benjamin Franklin Plumbing & Drain Services of Duncanville?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing & Drain Services of Duncanville?
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