Benjamin Franklin Plumbing
Plumber · Brandon, FL · Open 24 hours per Google listing
Our verdict
Polarized: of 100 analyzed reviews 55 are 1-star vs 37 5-star, and pricing comes up in 48 — fast pros on good days, aggressive upsells and big bills on bad ones.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Brandon, FL · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day arrival praised — 16 reviews cite fast_response (e.g. tech arrived same day, finished timely)
Cited in 1 of the 100 reviews we analyzed.
Clean, well-explained water heater installs noted (professional theme in 25 reviews)
1 cited review
“Brian did a great job replacing my water heater. He was professional, knowledgeable, and clearly explained the entire process from start to finish. The installation was efficient and clean.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Techs stay late to finish the job right — one worked until 9pm
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Over-$10,000 slab-leak quote after a hydrostatic test on a desperate customer — pricing/upsell complaint
“He told me that I had a toilet leak and that he performed a hydrostatic test and found that I also had a slab leak and the cost to repair it was over $10,000.00.”
Red flag
Paid the service fee but got no service — quote dropped from $510 to $353 on the spot, signaling inflated pricing
Cited in 1 of the 100 reviews we analyzed.
Red flag
Billed $289 across two visits with no work done to fix a small washer-drain leak
“$289 paid with no work done to fix fairly small job!!!”
Heavy upselling — reviewers describe being pushed into expensive extra work before the original problem is fixed
Cited in 2 of the 100 reviews we analyzed.
Charged for diagnostics/service calls with the job left unfixed ($289 and $99 service fees with no resolution)
“$289 paid with no work done to fix fairly small job!!!”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I hired Benjamin Franklin for a water heater replacement. Upon arriving, the plumber surveyed the job and quoted me for about $2,000. I asked the plumber "does this price include the electric work that needs to be done?" He responded with yes and called for an electrician from his company to come out - all of this is stated in my invoice from them. Once the electrician shows up, he said the additional labor will …”
“Ben franklin plumbing!!! Save your money and shop around. This company can not provide any information or qoute a ballpark figure with out showing up and charging a $49 service fee. Immediately upon arrival was able to provide the highest estimate of over a $1000 dollars for a new hot water heater with install. Not a good business. You will not get a fair offer. Shop arround and get estimates by phone and avoid …”
“I have never been so insulted by a company representative in an attempt to exploit a consumer in my life. We recently had tile installed in our bathroom and when replacing the toilet, it wasn't quite level and rocked slightly. I attempted to do the repair myself and had already removed the toilet; cleaned the floor and removed all of the material, After multiple attempts, I simply could not get it back into place …”
Positive
“Moreau was my technician and he was outstanding. Exceeded expectations. He went above and beyond to do the job right even though he had to stay until 9pm to finish. He was cordial and friendly the entire time and was kind to my kids as well. Exceptional job. If I could leave more than 5 stars in a review, I would.”
“Nick was fantastic!!!! My water filtration system blew. He diagnosed it and installed a brand new system cleanly and efficiently. Explained the whole process!!!! Really happy with the service.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google sits at 4.7 yet the analyzed Yelp sample is dominated by 1-star pricing/upsell complaints — strong off-platform contradiction.
Should you hire Benjamin Franklin Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Brandon · Plant City · Land O Lakes · Sun City Center