Benjamin Franklin Plumbing
Plumber · Anderson, IN
Our verdict
Excellent workmanship when they show up, but don't call them for emergencies—delayed response on Saturday water outages, refuses service areas without notice, and hidden $89.95 trip charges sting.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Professional, knowledgeable technicians who deliver quality work when dispatched. One reviewer praised same-day arrival with skilled diagnosis and on-time completion.
1 cited review
“same day, on time, knew what he was doing, very professional”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
4 of 5 reviews are 1-star complaints. Patterns include emergency delays, service area deception, hidden fees, and aggressive staff—only 1 positive review in dataset.
“no one could come until Monday, we have NO WATER”
2 more cited reviews
“don't service my area, couldn't tell me when I set appointment”
“no charge actually has $89.95 TRIP charge”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Red flag
Multiple complaints about non-emergency responsiveness on initial contact. One caller hung up twice due to rudeness; another wasted a day off; a third had scheduling cancelled with no advance warning.
“don't service my area, couldn't tell me when I set appointment”
1 more cited review
“no one could come until Monday, we have NO WATER”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fails to honor emergency availability claims. Saturday water outage customer was told someone would arrive 8am-12pm, then later informed no one available until Monday despite advertising '24 hr emergency service'.
“no one could come until Monday, we have NO WATER”
Service area not verified at booking. Customer took day off work for Friday appointment only to receive Friday morning call that the address is outside their service territory.
“don't service my area, couldn't tell me when I set appointment”
Hidden trip charges contradict advertised pricing. $89.95 trip charge applied even for advice-only calls, despite marketing language suggesting no charge under certain conditions.
“no charge actually has $89.95 TRIP charge”
Hostile customer service interactions. Two separate callers reported being treated rudely by staff, with one receptionist described as extremely rude and another employee from the company also documented as rude and confrontational.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Be aware that when they say "no charge if you have a receipt from another company for current service, there will be no charge", there will actually be a TRIP charge of $89.95! That is even if they do nothing but give advice!”
“Called to set appointment for free estimate on a Monday. Set it for Friday. Friday morning, I get a call that they don't service my area. Couldn't have told me that when I set the appointment. I took the day off work to be here for them. So lost the days pay for nothing.”
“If I could give it a zero Stars I would. All I did where is call to get an estimate. The lady was extremely rude that answered the phone. And when she couldn't find me in the system I kept telling her all I want is an estimate. But she kept insisting I'm getting my information first to where I finally had to hang up on her. And then roughly two hours later. I get a phone call from somebody that works there who …”
Positive
“Donny came all the way out from Plainfield, IN same day for a warranty job that he honored. I expected good service and I got it! Same day, on time, I could tell he was a plumber who knew what he was doing, they are very professional.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 8 reviews so far. Treat this as a first read.
Newest review in our sample: Aug 2024.
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