Beck's Plumbing
Plumber · Florence, AL
You call them directly — we don't sell your info or route the call.
Our verdict
Inconsistent service quality with serious responsiveness issues—skip them during emergencies when callbacks matter most.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 9 plumbers we've reviewed in Florence, AL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
One reviewer reported very fast water heater installation with helpful scheduling coordination
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical emergency failure: customer waiting 2 weeks during severe winter weather with daily promises of callbacks that never came; problem ultimately resolved by competitor
“No one ever called us back during the coldest weather in years.”
Red flag
Pattern of broken follow-up promises—multiple reviews cite company committing to callbacks or site visits that never happened
“Service guy left a hole in foundation after repair with no response.”
1 more cited review
“No one ever called us back during the coldest weather in years.”
Red flag
4 of 5 reviews are 1-star ratings with serious behavioral and workmanship complaints; high variance (37) indicates wildly inconsistent execution
“They charge 4% for using credit card. Service technician will cuss you out!!”
2 more cited reviews
“No one ever called us back during the coldest weather in years.”
“Service guy left a hole in foundation after repair with no response.”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Multiple reviewers (3 of 5) report unprofessional technician behavior including cursing, rudeness, disrespect to customers, and property damage with no follow-up or apology
“They charge 4% for using credit card. Service technician will cuss you out!!”
1 more cited review
“Service guy left a hole in foundation after repair with no response.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Two reviews document property damage—foundation hole left unrepaired and gutters scraped by ladder—with company refusing follow-up or cleanup
“Service guy left a hole in foundation after repair with no response.”
Cited in 2 of the 5 reviews we analyzed.
Credit card surcharge of 4% mentioned alongside lack of payment arrangement flexibility
“They charge 4% for using credit card. Service technician will cuss you out!!”
Keep it in proportion: these concerns are cited in 4 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“DON'T USE THIS PLACE!! They charge 4% for using credit card. Service technician will cuss you out!! Doesn't clean after they leave no payment arrangements. Technician wanted to take old plumbing said it was Brass. Older gentlemen is okay but he's not the one doing the work. They do not deserve one star.”
“We tried to use this business however no one ever called us back, during the coldest weather that we've had in years we were having issues with the septic tank. The secretary always said every day for two weeks they will call when they were on the way and I guess they're still on the way but I've already got the problem resolved with a very professional plumber with Smith's plumbing try them out, they're great.”
“The service guy left a hole in foundation after repair. Just left old pipe laying on ground and threw the water hose over my bushes with total disregard for my property. I sent pictures and email to the company with no response. I called the company and they said they would get back to me, but never did. I think this will help you decide not to use this company for any service or repair.”
Positive
“Very professional and fast service! Got a water heater installed right away. Rusty was very helpful with getting everything scheduled and getting me to someone for the information I needed. John was also very informative and even got in touch with Tallman to find out exactly when the heater would be delivered! Great service!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 11 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2025.
Own Beck's Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.