Baker Bros Plumbing
Plumber · Longview, TX
Our verdict
Baker Bros Plumbing holds 4.7 stars from 79 reviews; sub-90-minute main drain turnaround and senior discount cited positively, but one reviewer paid $140 minimum for a 15-minute visit with no fix.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Longview, TX · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Sub-90-minute morning dispatch: pre-8am office call, tech at the door by 8:15, main drain cleared by 9:15.
1 cited review
“Brittany called before 8am to tell me when to expect the workers. By 8:15 Chris and Devon were knocking on my door. They went right to work and had it all good to go by 9:15.”
Post-job communication strong in 2 reviews: hydrostatic test explained clearly including next steps; office called before 8am to set arrival expectations.
2 cited reviews
“Brittany called before 8am to tell me when to expect the workers. By 8:15 Chris and Devon were knocking on my door. They went right to work and had it all good to go by 9:15.”
“After they ran the test, they were VERY informative about the process and what I needed to do next. I will most definitely use them again and recommend them to anyone who will listen.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
$140 minimum billed after a 15-20 minute diagnostic visit with no resolution — reviewer felt they paid for nothing.
“Was here like 15-20 min and just said it can't be fixed and we have to go to some place and order some part and call them back…still charged us $140. I mean I know that was their hourly minimum so I can't be too upset with it. Just felt like I threw $140 in the trash.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I mean they got out here a day sooner than expected and my wife said the tech was nice. Was here like 15-20 min and just said it can’t be fixed and we have to go to some place and order some part and call them back…still charged us $140. I mean I know that was their hourly minimum so I can’t be too upset with it. Just felt like I threw $140 in the trash.”
Positive
“"Baker Bros Plumbing is the real deal! 🚰 Fast, friendly, and flawless work every time. Honest prices, top-quality service, and a team you can trust. Highly recommend!"”
“They came to my house to run a hydrostatic test on my plumbing. They were fast and efficient and even fixed a couple of small plumbing problems that I was having with my sink. After they ran the test, they were VERY informative about the process and what I needed to do next. I will most definitely use them again and recommend them to anyone who will listen.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 79 reviews so far. Treat this as a first read.
Newest review in our sample: Aug 2025.
Should you hire Baker Bros Plumbing?
Hire if
- You need clear communication and upfront explanations
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Baker Bros Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Longview