Avery & Sons Plumbing
Plumber · Orem, UT · Open 24 hours per Google listing
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Our verdict
26 fast-response and 21 same-day mentions, but 17 one-star reviews and 3 surprise-fee/unprofessional complaints — one customer waited 6 weeks for follow-through on a failed inspection.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Landon arrived 15 minutes after a late-afternoon call for a pinhole pipe leak and fixed it in under 45 minutes
Cited in 1 of the 100 reviews we analyzed.
After-hours dispatch — two plumbers arrived 30 minutes after an evening Orem leak call
1 cited review
“I called after hours and was surprised when the helpful person on the phone quickly arranged for two plumbers to come over in just half an hour.”
Quoted a main water line repair much lower than online competitors with no surprise fees
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Inspection failure with 6-week delay on remediation and rude main-office handling reported by a 2024 customer
“The inspection did not pass and he finally sent a technician out 6 weeks later. I am so unhappy with management.”
Director of Installation Tony Stafford flagged as a 'weak link' — install failed inspection in June 2024, technician didn't return for 6 weeks
“The inspection did not pass and he finally sent a technician out 6 weeks later. I am so unhappy with management.”
One AC install required multiple corrections — wrong-sized blower for a 4-ton unit caused freezing problems already seen on the previous system
“They finally figured out our 4 ton blower, wasn't strong enough to support the 4 ton ac.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I'll give them one star for coming out the next day after I called.Maybe another because the Tech was friendly and seemed to do his best. But, their diagnostics of the problem was wrong. I'm so glad that I didn't follow their recommendation to change the three "cartridges" in my fixtures at $170. a piece. Because they were just fine. It was an stuck open valve with the recirculating system. I recommend if you have a …”
“They are the worst. A couple years ago, we had them put a furnice/ac unit in my mothers house. The day before Thankgiving this year. The furnice stopped working, call them. took more than 8 hrs to come out, then they couldn't fix it. Had to wait till Lenox opened. Said it would be Friday. Well come Friday, Lenox was close till Monday. My mother is lucky she has me and my sister, or she would be dead right now from …”
“AC went out last summer and this is the second time we've called out Barlow service experts to help us. Where they do have a lot of friendly and expert installers, the shady sales tactics used are a huge turn off. The first time we replaced our furnace and they gouged us price wise after they failed to mention they wouldn't service anything without an expensive bi-annual servicing. So I played their game and …”
Positive
“As a long-time rental property owner, I've worked with many different plumbing companies over the years. It's not always easy to find a plumber who is skilled with both residential and commercial plumbing work, since most tend to focus on just one area or stick to basic drain cleaning. Out of all the plumbers I've hired, Avery & Sons Plumbing has given me the best experience by far. Nolan, one of their plumbers, …”
“Ross from Avery & Sons Plumbing came out to my house in Orem to fix a stubborn kitchen drain clog. He was friendly and explained different ways we could handle the issue, making sure I understood each option. After we picked the best solution, he used his drain snake to clear out the blockage quickly. I appreciated the text updates that let me know when to expect him, which made scheduling easy. The price for the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google reviews predominantly five-star; the most pointed unprofessional/slow-response complaints come from Yelp (Julie A., David R.) — main-office handling is the consistent flag across both platforms.
Should you hire Avery & Sons Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Avery & Sons Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Avery & Sons Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Provo · Payson · South Jordan