Avery & Sons Plumbing

As a long-time rental property owner, I've worked with many different plumbing companies over the years. It's not always easy to find a plumber who is skilled with both residential and commercial plumbing work, since most tend to focus on just one area or stick to basic drain cleaning. Out of all the plumbers I've hired, Avery & Sons Plumbing has given me the best experience by far. Nolan, one of their plumbers, really impressed me with his plumbing know-how as well as his understanding of construction and remodeling, which is a huge plus since these jobs often go together. Recently, he replaced a water heater for one of my properties and also handled a bathroom remodel at the same time, making the whole process smooth and stress-free. I highly recommend them for anyone looking for reliable and knowledgeable plumbers.

Ross from Avery & Sons Plumbing came out to my house in Orem to fix a stubborn kitchen drain clog. He was friendly and explained different ways we could handle the issue, making sure I understood each option. After we picked the best solution, he used his drain snake to clear out the blockage quickly. I appreciated the text updates that let me know when to expect him, which made scheduling easy. The price for the repair was reasonable, and Ross made sure to clean up everything before he left. I highly recommend their plumbing services if you need any repairs done.

We recently had some major plumbing work done in our home in Orem, including switching out old pipes, installing a new water heater, and getting a gas line set up for our range. We first spoke with Ross, who explained everything clearly and answered all our questions. After we placed our order, there was a bit of a wait, but when the work finally started, Nolan and Landon came out and did a fantastic job. They ran into a few challenges fixing up mistakes from previous work, but their skill and attention to detail really showed. Ross stopped by to check on the progress and made sure everything was going smoothly. The team worked efficiently and kept us updated, making the whole process easy for us. Now, our plumbing looks and works better than we expected. We're very happy with how everything turned out and would definitely recommend Avery & Sons Plumbing to anyone in the Orem area looking for reliable and knowledgeable plumbers.

I'll give them one star for coming out the next day after I called.Maybe another because the Tech was friendly and seemed to do his best. But, their diagnostics of the problem was wrong. I'm so glad that I didn't follow their recommendation to change the three "cartridges" in my fixtures at $170. a piece. Because they were just fine. It was an stuck open valve with the recirculating system. I recommend if you have a problem with your hot water to call the Plumbing company that put the system in your home first.

They are the worst. A couple years ago, we had them put a furnice/ac unit in my mothers house. The day before Thankgiving this year. The furnice stopped working, call them. took more than 8 hrs to come out, then they couldn't fix it. Had to wait till Lenox opened. Said it would be Friday. Well come Friday, Lenox was close till Monday. My mother is lucky she has me and my sister, or she would be dead right now from the cold. Their apolizies don't mean crap. We paid them over $7000.00 for this unit, and they could have killed my mother because of their incompitence. Never will go through them again. I feel sorry for any elder person that uses them, and is on their own.

Our AC was having some issues and we called Service Experts to come out and diagnose the issue. I wasn't present for the first visit, but my wife was told the problem was with our returns and vents needed to be cleaned out. The man quoted a price of $400 to my wife. That seemed a bit steep so I said we would consider what to do next. We shopped around and found another company that did it for a little more than half that. After that the problem with the AC was still present. We called them again and told them the problem was still there. The person that talked to my wife was pretty rude about the whole thing and claimed that some companies don't do a "good job cleaning out the vents". This felt like they were just upset we didn't go through them for the vent cleaning. My wife said that we didn't care what they thought and wanted them to take another look. They also said they would waive the service call charge (which was good considering the first one didn't do anything at all). When the second technician came out I explained to him what had happened so far and he started looking around. He determined that the freon was low and said he would top it back up, but he said if there was a leak he couldn't find it because he didn't have the tools to do so with him (which baffled me, who shows up to diagnose a problem without the tools to do so?). I told him to top it off and he did. He said another visit would happen next week to find the leak and fix it, but the topped off freon should help until then. He left in a hurry so we didn't get to test the AC while he was there. Not only did it not work still, it was now just blowing warm air. Also now we had a strange noise coming from our AC that wasn't present before. At this point I was completely fed up with Service Experts. I called another company and had an appointment for them to come out the following Monday (today). They managed to find the problem and had it fixed within an hour. The best part is they checked the Freon levels after and said that they were TOO high (meaning that the second person Service Experts sent out actually made things worse and charged us for Freon we didn't need). They took some out and finished fixing the actual problem and just like that our AC was working better than it has in the year that we've lived in this house. TL;DR Service Experts is a waste of time and money. They won't fix your problem fast, they won't do it cheap, and they don't seem to care.

If I could choose 0 stars I truly would. I was screwed over 4 years ago when they installed my air conditioner told me I was going to be paying $160 per month towards the unit till paid off, never did get an invoice showing the cost of the unit and the reason for that was they signed me up for a "service contract" that I was only paying for "their" service for 10 years then once that expired the payments would go towards the unit, I calculated this and I would have paid between 20,000 and 25,000 in that time frame had I not paid the unit off after canceling the service contract, (mind you I paid the $160 per month for almost 2 years before I knew what they had done). It's ironic that the salesman that did this to us, we were not the only ones and he ended up well lets just say retiring! BUT this is not the only reason for my review today. So I pay them 10.00 a month to have them come out once a year to tune up the air conditioner and once a year to tune up the furnace. Well much to my surprise, yesterday when the technician came out, he asked if I could come down in the basement so he could show me something?? So I obliged and he started to show me pictures of the or what should have been pictures of the inside of my furnace (only 6 years old mind you) and then proceeded to tell me that there was cracks here and rust there that water from my old AC had leaked into the furnace and that I need a new one now approx $5900 and up for a new unit. So me being mindful of what happened with my AC and how I got raked over the coals on that, I called another company for a second opinion on that and they came out today and actually spent alot more time here than Service Experts guy did yesterday and told me that there is NOT ONE THING WRONG WITH MY FURNACE. I asked him about the rust and water damage etc. He said maam, there is no damage to your furnace of any kind. SO with all this said, please, please use another company if you are wanting to get the truth!!!! Very unhappy about all of this and I should have took them to court over the AC but thats here nor there at this point. Save your money folks they are out to rip you off!!!!!! Oh and for whatever reason it is showing me in California, but no I am in UTAH

I've never had an issue with the actual plumbing work of Avery & Sons Plumbing, but their administrative side has raised a few questions. I've had them complete two recent tasks. During the first job, Geoffrey and Anthony, two young and inexperienced plumbers, were sent to my place to install a faucet and garbage disposal. Geoffrey, the head plumber, had never dealt with a quartz sink before. I had to guide them on how to loosen the wire supporting the sink for the installation and then tighten it back up. They charged me $280 for two hours of labor, with Anthony seemingly in a training role and not really assisting Geoffrey. I wasn't told beforehand that I would be paying for two plumbers, and it seemed like they treated the task as a flat rate job. I was also charged a $5 fuel fee, which felt a bit odd considering I don't live far from their base. In the second job, Nolan gave me a verbal estimate. He said that since I already had the parts, I would only be charged for labor ($70/hour). However, I was billed $224 for one hour and twenty minutes of work. When I called their office, the lady on the phone said she didn't have an itemized breakdown of the bill and had Nolan call me back. I found it strange that the administrative team would bill customers without seeing detailed invoices from their plumbers. While I admit that I made some errors in this process, I would strongly suggest getting an itemized estimate in advance and asking questions about each line item. It doesn't seem quite right. Since they bill for a full hour even if they only work for a fraction of that time, I would recommend keeping an eye on the time, noting when they arrive, and possibly giving them extra tasks to fill the full hour you're paying for. After speaking with Avery & Sons Plumbing, they gave me a $20 discount due to the misunderstanding. They explained that they bill by the job (T-Task) and that the rate for most jobs is $180 plus a $60 service call fee. They offer a 15% discount if you join their service plan, which is $99 for the year for either AC or furnace, or $183 for both. They also agreed to provide itemized estimates upon request and added a note to my file to always provide one.

AC went out last summer and this is the second time we've called out Barlow service experts to help us. Where they do have a lot of friendly and expert installers, the shady sales tactics used are a huge turn off. The first time we replaced our furnace and they gouged us price wise after they failed to mention they wouldn't service anything without an expensive bi-annual servicing. So I played their game and waited until their needy sales people called and would do the job for half of what it was for people who called in and were proactive. Then our AC broke and I thought I'd play their game again only this time I was smarter. Nope, they didn't have an old plan with financing but offered something "much better" in their words. for a monthly plan very close to traditional financing they would cover annual maintenance of my entire system where they would come out and check things, fix if needed at no charge and replace the expensive filter 1 time a year at no cost to me. Then it comes time for my annual service and again they revert back to shady sales tactics trying upsell me on a filter that was stated by the sales rep was covered, to now being $196. For the same filter I bought the year before for $60. My conclusion, Barlow service experts is filled with dishonest sales people who can't sell on value and truthful service plans so they lie and manipulate people into believing they are honest all for a shady car salesman paycheck. So why two stars? Every tech is awesome, they know what they're doing, very respectful, and efficient. They offer quality products and are very responsive! What they don't do well is being honest in the sales cycle and for whatever the reason they rake people over the coals once the deal is done. Barlow would be an easy 5 star with a little more honesty in the sales side, if they lose their techs I'd change this to negative stars. Now, If you have money busting out the seams and you simply don't find ways to spend it all, then Barlow Service experts is for you. They fall more in line with I don't care where do I sign kind of clientele rather than middle class have to budget kind of folks, like myself.

We paid $69 for a "service expert" to look at our furnace. This was before we closed on the house because we wanted to know how much it would cost to repair. We knew it needed something. The "expert" ended up giving us a tune up and recommending a few things, but he said it is working well and there were no issues. Well, my father in law put in a new thermostat because we were still having issues and we thought it was the thermostat. Still a no go. My father in law bypassed the thermostat and tried to get the furnace to run on. Still, it tries but won't turn on. He also said the wiring to the furnace is backwards (the w and r wires). While talking to a lady on the phone, she listed off everything they do in the tune up and checking the connection is on there. So obviously, not everything on the check list was completed. The lady on the phone said they could send out another person to look at it, but we'd have to pay again for the service AND to send the technician out. If they didn't do it right the first time, how can I trust them to do it right the next? I'm not paying $70 more for another person to come out and say "it looks ok so I gave you a tune up." Oh, might I add that we originally had the tech come out when I was 7 months pregnant and we wanted it all done correctly and in good time. I am now 8.5 months pregnant and we have no heat to our house. We are moving in tomorrow. Went from 1 star to 3 Update: had a manager come by and see the furnace to make sure it's all good now that we've done repairs with another company. He spent time with us to make sure the furnace is working well. He also assured us that a refund is in the mail. He apologized for what happened with the office staff. He seemed genuine and very nice.

The service experts actually screwed up. On the day they delivered my air conditioner, they didn't have the one I ordered, so they upgraded me to a 21 seer ac at no extra cost. In addition, after I got the new AC, the ac was having a problem freezing, a problem my previous AC was having. They came out to service our AC, at no extra cost. They finally figured out our 4 ton blower, wasn't strong enough to support the 4 ton ac. It was a huge mistake after all the work we paid for. However they stuck to their guarantee, they had a meeting with us, admitting the mistake, and communicated that they would replace our furnace with a 5 ton furnace at no extra cost. However they did ask if we would be willing to help offset the cost. We ended up paying for half of the cost of the Furnace. I would highly recommend these people to anyone. I love how they are focused on getting the house to a certain temperature, and they stand by their work. They have been very professional, and really are experts in this field. I had probably 10 contractors come out to our house, some said we need more duct work, some said we needed a smaller unit. The solution was more duct work, and bigger blower, none of the other contractors really came up with the right solution. With others I would have paid for work, hoping for a lower temp, and just been disappointed that their solution didn't work. With service experts they guarantee their work, so if they screw up, its not on me, its on them. I love how accountable they are to work that is needing to be done. They are pricey, but at least they are dedicated to the end result. I highly recommend them if you are having issues with your heating and air.

Called Barlow Service Experts 4 years ago (2022) when my AC didn't blow cold after sitting the previous winter. I thought it was odd when two vehicles showed up in front of my house. Out of one popped a young serviceman (in-training), out of the other can best be described as a seasoned, "used HVAC salesman". Upon introduction, instead of asking me anything mechanical or troubleshooting in nature, the immediate questions from the elder were "how long have you lived here, how old was my existing system" (18 yrs). Before the cover of my compressor was even removed, I had heard all about their sales and financing. Since my old system had been extremely reliable, I didn't bite. The young technician proceeded to diagnose that the R22 freon in my system was low. We went inside to check the line connections at the blower and look for any signs of freon leakage, and none were evident. The conversation immediately turned to the in-availability and exhorbinatly high costs of R22 refridgerant and how it makes sense to upgrade my old system now. I reiterated my intent to repair this first time at least and was quoted $275 per pound for the "rare" R22 refrigerant and some added color-dye to identify any future leaks. The total 1-hour bill was well over $900. Fast-forward 4 years to 2026. My "old" system has worked flawlessly through 4, brutally hot summers and tests good heading into the 5th. A Google search of R22 refridgerant shows it widely available at wholesale costs of $10 per pound or less in quantities. I get that there are times when an upgrade would be best. I don't get the $markup on R22. So, what do you think, is this outfit reputable?

My collaboration with Ross from Avery & Sons Plumbing started when he was brought in as a subcontractor for a major overhaul in Orem. Interacting with him was always a pleasure. He was friendly and grounded, always ready to discuss project progress and make key decisions. Even when our schedules didn't align, Ross was reachable via text or email. Ross took on a tremendous amount of work during the plumbing aspects of the renovation. This included managing the new bath and kitchenette plumbing, swapping out an old tub, redirecting the gas lines, shifting the current HVAC unit, and fitting a ducted minisplit HVAC for the new areas. In the midst of the project, the city unexpectedly required us to increase the water line size to the house, which involved upgrading from the original galvanized pipe. This was no minor task on top of everything else. Despite the various challenges, Ross was exceptional at keeping me informed about the progress of each task, along with the problems and potential solutions that came with them. Considering the supply chain issues caused by the pandemic and the fact that the house was built around WW2, complications were bound to happen. Ross even went the extra mile to accommodate my unconventional ideas. For instance, he positioned the new water service lower than usual to allow for the safe construction of a pond later, and rerouted the entire utility stack around my new theater room to ensure an uninterrupted TV wall. I can genuinely state that Ross played a crucial role in turning my extensive renovation project into a reality. I'm extremely grateful for the opportunity to have worked with him!

Update: I was in need of a new water heater. While it wasn't a dire situation, I desired a prompt service. Avery & Sons Plumbing was able to cater to my needs within a couple of days. Earl, their plumber, arrived punctually with the new water heater. It came to light that the former homeowners had used hard pipes instead of the more flexible type for the unit, which increased my expenses. However, Earl had to do some re-piping to remedy this. Despite the additional work, I can now rest easy knowing the job was done right. Impressively, he completed everything within about 4 hours. Update: I was looking to replace a defunct garbage disposal unit with a brand new one. Although the plumber showed up towards the end of the expected arrival window, he efficiently completed the job within about an hour. Earlier: I had previously employed the services of Avery & Sons Plumbing. On this occasion, a clog in my double kitchen sink necessitated their expertise. Initially, I had contacted another plumber, who suggested a complete replacement of the pipes beneath the sink and in the wall. This would involve damaging the drywall and the exterior stucco, as well as procuring a new garbage disposal unit. The estimate stood at a hefty $3,500. Given the situation, I felt it prudent to seek a second opinion, hence I reached out to Avery & Sons Plumbing. Their representative, Anthony, swiftly addressed the problem, and within 3 minutes, the clog was gone and the sink was draining efficiently. It was like magic! The cost for this efficient solution was a mere $155, which was a massive relief. My gratitude goes out to Anthony.

I called these people and they told me the diagnostic would be 165 but that if I signed up with my email they would take off 99 dollars ,they did show up on time. I explained to them what I thought it might be inside the furnace that was causing my fan not to blow. After ten or 15 minutes the technician agreed that it was either the control board or fan motor and told me that I should absolutely replace them both as one might deteriorate the other. I asked the tech how much and he said 900 for the motor and 800 for the control board. This did not include labor to replace them. I told him well that is not going to happen. He suggested as did the salesman who had been there the entire time that I buy a new furnace for 6000. For my 1400 square foot condo. This did not include new ac. I told him 6000 was way overpriced. I asked him for the bill which i assumed was 66 dollars after the 99 dollar discount. He told me the bill was 165 and tax . I let him know that I had signed for the discount and he let me know that he applied the discount and that there was a 100 dollar travel fee. Something they had not mentioned when booking the appointment. I paid then they left. I bought a control board new for 150 dollars that is retail. It is safe to say that it would have been less at wholesale cost as barlow would have bought. The motor I did not buy and I did not need either but it was 120 retail. It took me about twenty minutes to replace the control board. I would not recommend barlows to anyone ever. My opinion of the company is that they are crooks. So beware!