Austin Drain Cleaning Company
Plumber · Canton, OH · Open 24 hours per Google listing
Our verdict
4.8★ across 127 reviews with BBB A+ accredited; 63 of 68 sampled at 5-star and strong weekend emergency response — but 3 slow-response complaints noted in 68 reviewed.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 68 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Saturday emergency sewer backup cleared within 3 hours of call; crew helped clean up after line clearing
1 cited review
“We are in North Canton and needed emergency service on a Saturday for a backed up sewer drain in our basement. We called Austin Drain Cleaning at noon and they put us on the priority list. They arrived just after 3pm.”
Professional and respectful technicians — wore shoe covers, cleaned up after work, notified customer proactively when running late
1 cited review
“Tech was running a little late, but he notified me and kept me informed about arrival time. Two techs came and made quick work of it, snaking out the drain lines. Techs were polite and respectful. They wore protective shoe covering and cleaned up after themselves.”
Cited in 2 of the 68 reviews we analyzed — 1 cited review not excerpted here.
Affordable pricing on drain and sewer work; repeat customer across residential and apartment properties
2 cited reviews
“Called Monday afternoon for a clogged kitchen sink. John and Dallas came out Tuesday. They did nice work and quickly got the drain flowing. Fair price.”
“John and his team are truly outstanding. They've been a reliable resource every time I've needed assistance, even in urgent situations. I've used their services for both my residential properties and apartment buildings”
Cited in 3 of the 68 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
3 slow-response complaints in 68 reviews — some customers report delayed or missed arrival windows
Cited in 1 of the 68 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 68 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called on a Sunday and I understand if you don't answer. John called me back Monday morning and I scheduled Dallas to come between 2-6pm. No one called me, texted or, emailed me it is now 6pm. Poor communication. Not twenty four hours. I have done a better job for less than minimum wage. Now I have to have pricey Roto-Rooter come to clean the sewage water from my drain. I have not flushed my toilet all day nor …”
“They tell you one price and then when there done they say another price ! And then when you ask them to come back and complete the job they didn't finish they get upset and say their calling the health department on me lol but definitely a waste of good money ! I wldnt let them do it for free ! You need a good company to do your drain ! and do it right the 1st time ! Call someone else like i did ! And …”
Positive
“They came out quickly and got my drains cleared after I had been battling it for 2 weeks and helped clear the snow from my walkway. They were very reasonable.”
“I’ve used them twice so far and will continue for any plumbing issues I have! Dallas has been out both times and he is super professional, fast and clean. Would recommend them/Dallas to anyone!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Austin Drain Cleaning Company?
Best for
- Budget-conscious homeowners
- Drain and sewer work
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Austin Drain Cleaning Company?
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Find plumbers near you
Austin Drain Cleaning Companyisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Canton · North Canton · East Canton · Limaville