American Pro Plumbing
Plumber · North Canton, OH
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Our verdict
Polarized 3★ record: 2 of 4 reviews rave about a fast emergency well-tank rescue, the other 2 report a tech over an hour late and forcing a door.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 4 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 2 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency flooded-basement well-tank failure handled fast — tech arrived promptly and diagnosed it quickly (1 of 4 reviews)
1 cited review
“When my well tank unexpectedly failed and flooded my basement, Matt came to the rescue with incredible professionalism, speed, and expertise. He arrived promptly, diagnosed the problem quickly, and went above and beyond to ensure the replacement process was smooth and stress-free.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Reviewer says the tech lied about ringing the doorbell repeatedly when their Ring camera showed one ring, then banged to force a locked door open
“Very poor customer service plus rude. Left after ringing the doorbell once had to call him and make him turn around lied and said he was knocking and ringing the doorbell repeatedly for over five mins when I had him on my ring camera only ringing it once”
Red flag
Sharply split ratings — 2 of 4 reviews are 1★ citing rudeness and lateness against 2 glowing 5★
“Very poor customer service plus rude. Left after ringing the doorbell once had to call him and make him turn around lied and said he was knocking and ringing the doorbell repeatedly for over five mins when I had him on my ring camera only ringing it once”
1 more cited review
“When my well tank unexpectedly failed and flooded my basement, Matt came to the rescue with incredible professionalism, speed, and expertise. He arrived promptly, diagnosed the problem quickly, and went above and beyond to ensure the replacement process was smooth and stress-free.”
A toilet-repair customer reports the tech was over an hour late and gave poor, rude customer service
“Very poor customer service plus rude. Left after ringing the doorbell once had to call him and make him turn around lied and said he was knocking and ringing the doorbell repeatedly for over five mins when I had him on my ring camera only ringing it once”
Keep it in proportion: these concerns are cited in 2 of the 4 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“I cannot say enough good things about American Pro Plumbing and especially Matt Lee! When my well tank unexpectedly failed and flooded my basement, Matt came to the rescue with incredible professionalism, speed, and expertise. He arrived promptly, diagnosed the problem quickly, and went above and beyond to ensure the replacement process was smooth and stress-free. Matt’s craftsmanship was impeccable, and he …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 2 of 4 reviews so far. Treat this as a first read.
Newest review in our sample: Aug 2025.
Should you hire American Pro Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own American Pro Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
American Pro Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Canton · East Canton · North Canton · Dalton