American Pro Plumbing
Fast Response
Reviewers confirm quick response
Not Verified
No emergency data in reviews
Unknown
Based on review analysis
2 concerns
Reviewer says the tech lied about ringing the doorbell repeatedly when their Ring camera showed one ring, then banged to force a locked door open, Sharply split ratings — 2 of 4 reviews are 1★ citing rudeness and lateness against 2 glowing 5★
Trust Score: 0/100 · Based on 4 reviews
Our Verdict
#5 of 5 in North Canton, OH
No standout specialties
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Hire if: You need high-quality work that holds up over time
Hire if: You need transparent, predictable pricing with no surprise fees
Caution if: You need predictable, consistent service across every visit
Caution if: You want detailed upfront explanations
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need rock-bottom prices with zero flexibility on the quote
How they score across what matters
Based on 4 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 4 Reviews Tell Us
Emergency Response
Emergency flooded-basement well-tank failure handled fast — tech arrived promptly and diagnosed it quickly (1 of 4 reviews)
What To Watch Out For
A toilet-repair customer reports the tech was over an hour late and gave poor, rude customer service
Reviewer says the tech lied about ringing the doorbell repeatedly when their Ring camera showed one ring, then banged to force a locked door open
Sharply split ratings — 2 of 4 reviews are 1★ citing rudeness and lateness against 2 glowing 5★
Communication
A toilet-repair customer reports the tech was over an hour late and gave poor, rude customer service
Customer reviews
Reviews from Google, Yelp & more
I cannot say enough good things about American Pro Plumbing and especially Matt Lee! When my well tank unexpectedly failed and flooded my basement, Matt came to the rescue with incredible professionalism, speed, and expertise. He arrived promptly, diagnosed the problem quickly, and went above and beyond to ensure the replacement process was smooth and stress-free. Matt’s craftsmanship was impeccable, and he explained every step of the process, ensuring I understood what was being done. His attention to detail and dedication to quality truly stood out. It’s rare to find a plumber who combines such technical skill with excellent customer service. If you’re looking for reliable, honest, and skilled plumbing services, I highly recommend American Pro Plumbing and Matt Lee. They turned a stressful emergency into a positive experience, and I will definitely call them for any future plumbing needs. Thank you, Matt, for your outstanding service!
Very poor customer service plus rude. Left after ringing the doorbell once had to call him and make him turn around lied and said he was knocking and ringing the doorbell repeatedly for over five mins when I had him on my ring camera only ringing it once and I was at the door with in two mins to answer it. And he was over a hour late for the appointment. My door to the water shut off was locked and when I went upstairs to get the key I heard him banging on the door to force it open then he never even needed to get into the back room to fix the toilet. Because there’s a shut off in the bathroom. Took him all of 5 mins to install a new valve. Over all very unprofessional very rude poor customer service. And very much got the impression that he didn’t want to be bothered with the work I needed done. If I could give no stars I would.
Business details
Service area
Based in North Canton. Serves 7 nearby cities within 20 miles:
American Pro Plumbing