American Plumbing Service Inc.
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Based on review analysis
3 concerns
Major quality control failure on addition plumbing: flooded site twice, multiple defects, crew sent later didn't recognize their own company's work as substandard, and company avoided accountability for repairs, High score variance (42) and split between 5 star and 1 star reviews indicates unpredictable experience—excellence on small jobs but potential disaster on larger projects, Unrelated but concerning: driver conduct complaint (unsafe lane change on highway) may indicate broader operational discipline issues
Trust Score: 0/100 · Based on 19 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 19 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Inconsistent workmanship quality; two-bathroom addition crew flooded job site twice with multiple unspecified errors
Poor follow-up on repairs and accountability; customer had to call repeatedly over months to get crew errors fixed, with one repair still incomplete after 3 weeks
Pricing fairness dimension scored 0/100, suggesting systematic customer concerns about cost—no positive pricing mentions across all reviews
Major quality control failure on addition plumbing: flooded site twice, multiple defects, crew sent later didn't recognize their own company's work as substandard, and company avoided accountability for repairs
High score variance (42) and split between 5 star and 1 star reviews indicates unpredictable experience—excellence on small jobs but potential disaster on larger projects
Unrelated but concerning: driver conduct complaint (unsafe lane change on highway) may indicate broader operational discipline issues
Quality & Professionalism
Highly responsive to emergency calls; called 9 other plumbers who said no, APS said yes and responded courteously
Strong workmanship on specific jobs like water heater replacement and faucet/toilet repairs; owner and staff praised for friendliness and professionalism
Inconsistent workmanship quality; two-bathroom addition crew flooded job site twice with multiple unspecified errors
Communication
Highly responsive to emergency calls; called 9 other plumbers who said no, APS said yes and responded courteously
Poor follow-up on repairs and accountability; customer had to call repeatedly over months to get crew errors fixed, with one repair still incomplete after 3 weeks
Pricing
Pricing fairness dimension scored 0/100, suggesting systematic customer concerns about cost—no positive pricing mentions across all reviews
Customer reviews
Reviews from Google, Yelp & more
Fantastic experience with American Plumbing Services. I wanted to replace my old electric water heater in the attic with a new tankless water heart and received great guidance on unit selection, installation location, and they even identified an eligible rebate available from AGL. The APS team worked extremely hard on the installation, removal of the old unit, and even made time to install a dishwasher for me. They'll definitely be my local Savannah plumber for any future need!
My absolute go-to for Plumbing Services. The owner, Mr Burns, was so friendly and responsive when we talked about a faucet replacement and minor toilet repairs in my new home. Mark, the technician, was courteous and professional with the installation and Ms Barbara in the office was the best! Would highly recommend this company for your plumbing needs.
So very thankful for this company and the willingness to go to Richmond hill and willing to bill out to a company. Thank You thank you. You need to be ranked on the top of the google list. Can't believe I had to call 9 other plumbers to hear no and the first response from American Plumbers was yes and in a great manor as well.
Who ever drives this van just literally cut me off and almost hit me on highway 196 coming into hinesville he had no blinker on just swerved right on in. I dont know if this were i need to address this but i am.
These people were hired to do the plumbing for two bathrooms in a new addition to our house. The two-man crew did an abysmal job. There isn't enough space to list all of the mistakes made. They flooded the job site twice, and that's just for starters. Since that time, I've had to call American Plumbing to fix 3 other problems. Each time, the crew they sent commented on the poor quality of work done (they didn't seem to know it was their company). The latest repair required the ceiling to be cut away. That was three weeks ago. Still no phone call regarding fixing the ceiling. Never ever use this company. I understand that mistakes happen, but I shouldn't have to spend months repeatedly calling to beg them to fix their mistakes. They are disgraceful.
Business details
Service area
Based in Savannah. Serves 3 nearby cities within 20 miles:
American Plumbing Service Inc.