American Leak Detection of Eastern Oklahoma
Plumber · Jenks, OK
Our verdict
Excellent at finding leaks fast with skilled technicians, but pricing disputes and billing practices are a major concern—expect $400+ service calls and potential surprise charges.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Jenks, OK · compare all →
Our opinion, based on the 114 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Consistently fast leak detection and diagnosis. 8 reviewers explicitly praise quick identification of leak location, with one noting 'Found the leak quickly and repaired it just as fast' and another saying technician 'identified the problem right away'.
1 cited review
“spot on finding a leak. Turned out to be an easy fix”
Cited in 8 of the 114 reviews we analyzed — 7 cited reviews not excerpted here.
Strong emergency responsiveness. 5 reviewers specifically mention next-day or early/accelerated appointments, with one securing appointment 'for the very next day' and technicians arriving 'early really early'.
1 cited review
“secured an appointment for very next day, came early”
Cited in 5 of the 114 reviews we analyzed — 4 cited reviews not excerpted here.
High technical expertise and problem-solving for complex cases. 3 reviewers highlight exceptional diagnostic skills or out-of-box thinking, including one who saved $10,000+ over competitor quotes and another praising 'knowledge that in the long run ended saving me over $10,000'.
Cited in 3 of the 114 reviews we analyzed.
Courteous, professional technicians. 6+ reviewers mention friendliness, professionalism, politeness, and courteous behavior by name technicians (Ishmael, Colby, Drew, Shawn, Kyle, Gabe).
1 cited review
“spot on finding a leak. Turned out to be an easy fix”
Cited in 6 of the 114 reviews we analyzed — 5 cited reviews not excerpted here.
Clear communication during service. Reviewers note technicians 'explained what he was going to do', provided 'clear and precise explanations', and 'kept me informed each step of the process'.
1 cited review
“Clear and precise explanations.”
Cited in 3 of the 114 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Billing disputes and service refusal. Two separate reviews document aggressive billing practices: one customer was refused future service after disputing charges, another was charged ~$700 for incomplete service with only partial refund offered. Pattern suggests contentious billing resolution.
“huge bill, charge over $400, refusing service”
Cited in 2 of the 114 reviews we analyzed.
Red flag
Hidden and surprise charges. One detailed review documents undisclosed camera inspection fee ($60), parts markup ($62.75), and labor at $195/hour for incomplete service—customer felt deceived by 'putting that on the invoice' explanation.
Cited in 1 of the 114 reviews we analyzed.
Significant pricing fairness concerns and billing disputes. 4 reviewers report unexpected high charges: one charged $617.75 for incomplete service including undisclosed camera fees, another invoiced nearly $1,000 for incomplete pressure test with surprise charges, a third refused service after disputing a $400+ bill, and a fourth complained of overbilling with 8-hour minimum at $195/hour despite 3.5-hour completion.
“huge bill, charge over $400, refusing service”
Cited in 4 of the 114 reviews we analyzed.
Service charges lack transparency. Multiple reviewers report being charged for services without prior consent (camera inspection $60 fee, 'they just put that on the invoice'), and high hourly rates ($415 first hour, $195+ thereafter) applied inflexibly even when work completes early.
Cited in 3 of the 114 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 114 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“BEWARE! We were given a recommendation for this company from a structural engineer who suggested we get a hydrostatic pressure test to make sure some of our drywall cracks were not being caused by a sewer leak beneath the slab of our home. We just bought our house about a month ago and we wanted to make sure everything was okay. American Leak Detection quoted us $295.00 for the first hour of a hydrostatic pressure …”
“I paid my huge bill and they do charge over $400 if no one is home. I was upset with my huge bill and they are now refusing service.”
“American Leak Detection customer service is really poor. I am a property manager, so I deal with service providers routinely. With ALD I was treated rudely from start to finish; apparently it is unacceptable to ask a question about about a bill. They quoted one rate billed another. When I asked for an itemized invoice I was told, "we don't bill, we get paid". After paying them, I had to go to their office to get a …”
Positive
“We had excellent, friendly service from Ishmael and he was spot on finding a leak. Turned out to be an easy fix for us. 😃”
“Called upon ALD for a second opinion on a suspicious leak and it was the best decision ever. Colby is an absolute rock star, finding and fixing our problem NOT diagnosed correctly the first time. He is the epitome of customer service and standard by which all others should be measured. ALD is a true asset to Tulsa/BA.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Stark rating divergence: Google 4.5/5 (243 reviews) vs. Yelp 2.8/5 (13 reviews)—a 1.7-star gap. Google reviews emphasize technical skill and responsiveness; Yelp reviews concentrate on billing disputes, hidden charges, and service refusal, suggesting dissatisfied customers gravitate toward Yelp for complaint documentation.
Should you hire American Leak Detection of Eastern Oklahoma?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
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