American AC Heat Plumbing
Plumber · Hawthorne, CA · Open 24 hours per Google listing
Our verdict
Excellent workmanship and technician quality, but communication breakdowns on warranty issues can take months to resolve—avoid if you need guaranteed responsiveness.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Gardena, CA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Consistently thorough and professional technicians: 4 of 5 reviews specifically praise detailed work, explanations, and expertise from named staff members (Alex Dominguez, Jonas Roper, Deisbin Morales, Justin Rocha, Frank).
2 cited reviews
“Alex Dominguez was amazing, and super thorough”
“cost was definately worth the amount of detail and hard work”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Fast emergency response: 1 review reports arrival 'within just a few hours' despite heavy Friday evening traffic, with technician diagnosing issue confidently and same-day scheduling for follow-up work.
Cited in 1 of the 5 reviews we analyzed.
Fair pricing relative to work quality: 1 review notes 'cost was definitely worth the amount of detail and hard work,' and 1 review specifically praises technician's integrity in recommending repairs only when necessary to save customer money.
1 cited review
“cost was definately worth the amount of detail and hard work”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Unresolved warranty defects and management non-response: 1 review details a faulty electric AC condenser installed December 2025 that leaks excessively, creating safety hazards, with customer's 6-month escalation attempts completely ignored until forced to post negative review—suggesting potential systemic issue with follow-through on high-value installs.
“For six months, I've called over and over, left messages”
Critical responsiveness failure on warranty claims: 1 long-term customer (20 years) reports calling repeatedly over 6 months with no callback from management despite a $40,000 installation under warranty and contract promise of money-back guarantee if unsatisfied.
“For six months, I've called over and over, left messages”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Update: They reached out the day after I posted my review. In hindsight, I should have contacted them as soon as I noticed the issue. They came out to assess the situation and fixed it immediately. They installed a tray under the condenser to collect the water and created a hole in the ground to allow the water to drain, which should help keep my yard dry. It seems like the solution will work well. Original: I’ve …”
“Highly recommend American AC Heating and Plumbing. Alex Dominguez was amazing, and super thorough! My husband and I were lingering around trying to watch what the issue was and he was so informative and helpful. He gave us suggestions on how we could cool the house more effectively and things to help extend the life of our systems. We signed up for their membership and all the services (system inspections and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 3,451 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Gardena · Rancho Palos Verdes · Glendale · Surfside