All Utah Plumbing, Heating & Air
Plumber · West Jordan, UT
Our verdict
4.5★ from 381 reviews but reviewConsistency of 0.43 and 18.4% negative sentiment expose a split: fast_response leads (25 mentions) while surprise_fees and unprofessional each appear in 1-star reviews covering pricing and a denied 24/7 claim.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 98 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
fast_response cited in 25 of 98 analyzed reviews — most frequent theme; same-day water-heater fix within an hour confirmed in review
1 cited review
“The pilot on my water heater went out... Called All Utah Plumbing, Heating & Air and they told me they would come to my house shortly after finishing another work they were doing. They came to my house within an hour and got my water heater working almost instantly.”
Cited in 3 of the 98 reviews we analyzed — 2 cited reviews not excerpted here.
professional theme leads with 40 citations; furnace tuneup and sprinkler valve same-day jobs cited with honest, transparent scoping
1 cited review
“Great communication the whole day. Thanks Perez and Walter!”
Cited in 3 of the 98 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
"says they offer 24 hour service but completely denied my last minute request" and workers described as rude — advertised 24/7 appears unreliable
“would give 0 stars if possible. says they offer 24 hour service but completely denied my last minute request to have my ac fixed. workers were rude and completely disrespectful.”
Red flag
$4,500 water heater quote and billing for tech not on-site for 2 hours reported in 1-star review
“Terribly overpriced, charged for 2 journeymen and 1 apprentice for probably a 1 person maybe a journeyman and apprentice max. One of the journeymen left for over 2 hours but I was charged for him being there. Also, installed wrong unit... $4,500 for a water heater!”
surprise_fees flagged once: $600 charged for <1 hour sprinkler plug — owner refused to itemize or reduce
Cited in 1 of the 98 reviews we analyzed.
1-star review accuses sensor cleaning not performed despite being charged; original HVAC issue not fixed
Cited in 1 of the 98 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 98 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“BLUF: Don’t hire these people—they’re the most incompetent, thieving "HVAC company" I've ever dealt with. Full Story: Our fairly new furnace kept shutting off overnight, leaving us freezing. Before heading out of town, I called the first company I found on Google—THESE GUYS—since I couldn't remember our original installer. They arrived promptly and seemed nice. They "claimed" to have cleaned the sensor but didn’t. …”
“HIGHWAY ROBBERY! I called because I had a huge leak downstairs and he charged us almost 4,000 dollars to fix the "cause of the leak" so we went with it since he's the professional. Turned out we spent that money on something that did not need fixing at all and then once we turn the shower on and there is still a waterfall flowing downstairs we call him and he completely denies that we called about that and insists …”
“The technician gave me an estimate over the phone, because we don't live in Utah anymore but we still own the house there, the wife and I talked it over and we were going to try and find the funds to pay for the sprinkler work. I called the main office and spoke to John Holland, to try and make payment arrangements to cover the $600+ Estimate his technician gave me, after the walk through he charged me $85 for, but …”
Positive
“The pilot on my water heater went out. I tried troubleshooting myself to no avail until I decided to call someone. I called another company first and they told me the first available appointment was next day. Called All Utah Plumbing, Heating & Air and they told me they would come to my house shortly after finishing another work they were doing. They came to my house within an hour and got my water heater working …”
“I had a great experience with this company, specifically John. They were fast to arrive and provided me with great service. What I really appreciated is that John took the time to educate me about what was going on with my A/C system. Then he proceeded to give me the options of what he could do and gave me a pro/cons for all. I also appreciated that when I explained our specific housing situation he was able to …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Apr 2025.
Across platforms
Should you hire All Utah Plumbing, Heating & Air?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own All Utah Plumbing, Heating & Air?
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Find plumbers near you
All Utah Plumbing, Heating & Airisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: South Jordan · Herriman · Salt Lake City · Tooele