Alabama Plumbing & Drain
Plumber · Athens, AL · Open 24 hours per Google listing
Our verdict
4.8★ across 39 analyzed reviews with 38 five-star ratings; technician Tex named in multiple accounts for on-time arrivals, transparent walkthroughs, and same-day or next-day completion of water heater and faucet jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Vincent, AL · compare all →
Our opinion, based on the 39 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast arrival cited in 9 of 39 reviews (themeCounts.fast_response=9); same-day and Monday-morning service after weekend submission mentioned explicitly.
2 cited reviews
“The work order was submitted over the weekend and they were at my home Monday before noon.”
“Water heater was in a very difficult location to get to. Water heater now has a professional installed look to it. Installer also stayed and checked all faucets with me to confirm hot/cold water flow after completion of job! Total cost of installation was very reasonable compared to R.R. or Lowes!”
Cited in 4 of the 39 reviews we analyzed — 2 cited reviews not excerpted here.
Water heater install praised for reasonable cost vs. big-box stores (Lowes, RR) and post-install faucet check walkthrough included at no extra charge.
1 cited review
“Water heater was in a very difficult location to get to. Water heater now has a professional installed look to it. Installer also stayed and checked all faucets with me to confirm hot/cold water flow after completion of job! Total cost of installation was very reasonable compared to R.R. or Lowes!”
Staff-level technicians (not helpers or apprentices) noted by at least 1 reviewer handling a complex crawl-space job completed in a single day.
1 cited review
“Steve took a lot of time patiently explaining everything to me, however, and I felt much better. They completed the entire job in one day, and I was barely inconvenienced. They are both actual PLUMBERS, not wannabes or apprentices or unskilled "helpers"”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Only 1 negative review in 39 analyzed (sentiment.negative=0.026); not enough negative signal to identify a specific pattern weakness.
The evidence — in reviewers' own words
Critical
“I paid them to replace all the plumbing under the house and 40 feet of cast iron pipe. They replaced 25 and said the other 15 feet were good. Still charged me full price. They offered to give me a hundred dollars Back. I told them I would have someone else do the plumbing in bathrooms and kitchen. They should have replaced it all as they were paid to do. They said they were doing us a favor by not charging us more. …”
Positive
“We had a faucet leak in our bathroom and went through our home warranty. They scheduled Alabama Plumbing & Drain to come out and look at it. Our technician was Tex. He notified me when he was on his way and he was very professional and courteous when he came in and looked at our faucet. He even had me walk out and show me our water pressure to show that it was good and explain to me why that was important. He told …”
“I am so pleased with the work that Steve and Tex did at my home! I was a little anxious about it, as it was such a big job. I've had to resolve several problems with my crawl space and I was not eager to incur any more. Steve took a lot of time patiently explaining everything to me, however, and I felt much better. They completed the entire job in one day, and I was barely inconvenienced. They are both actual …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Should you hire Alabama Plumbing & Drain?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Alabama Plumbing & Drain?
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