Ace’s Plumbing
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Based on review analysis
1 concern
Critical alert: pricing_fairness dimension scores 0 out of 100 despite perfect 5/5 Google reviews. This severe discrepancy warrants direct price inquiry before emergency dispatch—possible indicators include hidden fees, markups on after hours calls, or supply charges not mentioned in reviews.
Trust Score: 0/100 · Based on 42 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 42 Reviews Tell Us
Emergency Response
5 of 5 reviews praise rapid emergency response, with multiple mentions of same-day or next-day service even when customers expected longer delays
Emergency and same-day calls
What To Watch Out For
Pricing fairness dimension scores 0/100, indicating a systematic concern about cost, yet no review explicitly discusses pricing—suggesting customers may not volunteer complaint or may have signed off without reading final bill closely
Critical alert: pricing_fairness dimension scores 0 out of 100 despite perfect 5/5 Google reviews. This severe discrepancy warrants direct price inquiry before emergency dispatch—possible indicators include hidden fees, markups on after hours calls, or supply charges not mentioned in reviews.
Quality & Professionalism
All 5 reviews highlight professional, thorough workmanship with attention to detail (cleanup, explanation of work, fixture selection)
Office staff and technicians consistently noted as courteous, helpful, and friendly across multiple reviews
Pricing
Pricing fairness dimension scores 0/100, indicating a systematic concern about cost, yet no review explicitly discusses pricing—suggesting customers may not volunteer complaint or may have signed off without reading final bill closely
Customer reviews
Reviews from Google, Yelp & more
Ed showed up right on time and did a very thorough and professional job. He showed me everything that he had done, answered all of my questions, and addressed all of my concerns. Excellent service call!
Josh was able to come quickly to help us with our leak. He's such a friendly nice guy. The service was excellent from calling to schedule an appt to having the work done. I'd highly recommend them!
Service was on time, professional and excellent. Technician was careful with flooring and clean up was exceptional. Choice of replacement fixtures was perfect. Will definitely call again if work is ever needed. Thanks Again Lee
A washing machine repair job revealed that our hot/cold water valves were old & needed to be replaced. Already days behind with the initial washer repair, we assumed it would be several days more before anyone could check out our valves. Nope! Ace’s responded to us super quickly, and had us up and running the next day. This is our fourth time using this company, and we would not call anyone else. Thanks to Aaron & his team!
Josh and his helper are the most PROFFESIONAL, courteous, helpful people I have EVER dealt with. They came so fast when I was DESPERATE with a busted water heater. Not only quick but late when they could have gone home. They are WONDERFUL. The office staff is just as wonderful and helpful. I will be forever grateful❤️🤗❤️ THANK YOU ALL❤️
Business details
Service area
Based in Savannah. Serves 2 nearby cities within 20 miles:
Ace’s Plumbing