Absolute Plumbing and Heating
Plumber · West Orange, NJ
Our verdict
Excellent work quality and responsiveness when he shows up, but recent reviews reveal serious issues with availability, pricing transparency, and follow-through—risky for emergencies.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong long-term reliability: One customer used Absolute exclusively for 20 years with consistent emergency response and on-time arrivals
Cited in 1 of the 5 reviews we analyzed.
High-quality workmanship when jobs are completed: Multiple reviewers praise Tommy's craftsmanship and attention to detail
1 cited review
“Tommy is one of the most dependable plumbers”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Professional communication with engaged customers: 3 reviews highlight clear explanations and proactive updates on delays
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Unresponsiveness pattern: 2 of 5 recent reviews (40%) cite no callbacks, no follow-up, or poor phone demeanor—critical failure for emergency service
“I never received a call back from him”
1 more cited review
“Fumbled for hour, couldn't do job, other plumber fixed in ten minutes”
Red flag
High variance in experience (score variance: 41): stark contrast between 5-star loyal customers and 1-star recent encounters suggests declining availability or selectivity about which calls to answer
“I never received a call back from him”
1 more cited review
“Fumbled for hour, couldn't do job, other plumber fixed in ten minutes”
Severe pricing concerns: $180 diagnostic fee with refusal to quote flat rates; customer reported competitor fixed same job in 10 minutes vs. 1 hour of fumbling
“Fumbled for hour, couldn't do job, other plumber fixed in ten minutes”
Inconsistent problem-solving: Attempted workaround (sawing valve, multiple truck trips) that a competing plumber resolved in 10 minutes
“Fumbled for hour, couldn't do job, other plumber fixed in ten minutes”
Communication failures: No callback after customer sent diagnostic photos; no explanation of busy schedule or availability
“I never received a call back from him”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called this gentlemen for service, he asked if i could take a picture of the issue, in which I did and sent it to him and I never received a call back from him, he never expressed that he was busy and to try him at a later date. After reading some of the reviews I know why now. Stay clear, dont waste your time with people who don't wanna be borthered with you, my money is green, how about yours!! FOH!”
“I had an absolutely horrific experience with absolute plumbing. Tommy was super blunt/borderline rude on the phone which I dismissed as Jersey charm. I have a newborn baby and a leaky shower. He came and fumbled around for an hour, going back and forth to his truck and mostly talking on the phone. Only to tell us he couldn’t do anything. He said he would have to saw the valve off because he couldn’t do it manually. …”
Positive
“Always happy with Tommy’s work. He’ll make the time in his schedule to come by, evaluate, and explain every situation. I’ve used Absolute Plumbing for 2 separate plumbing jobs, one an upgrade and one a repair. Both times I was extremely satisfied with the work.”
“Tommy is one of the most dependable plumbers I know. He is knowledgeable and passionate about his job. I’m a first time home buyer and Tommy walked through my house with me and helped me make the right decision about preventative repairs to the plumbing in my house. I haven’t had any issues.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 14 reviews so far. Treat this as a first read.
Newest review in our sample: Dec 2023.
Own Absolute Plumbing and Heating?
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Find plumbers near you
Absolute Plumbing and Heatingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Greens Farms · Old Greenwich · Harrison · Danbury